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Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

Check Network Status

Check our Network Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

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Network Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Current
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Morrinsville (Waikato), (Murphy street in Wellington), (Allenton, Ashburton, Cashmere, Clandeboye, Dromore, Gleniti, Highfield, Maheno, Methven, Pareora, Rangitata, Smithfield North, St Andrews in Canterbury), Luggate (Otago), Oamaru Central (Otago), Oamaru (Otago), Picton (Marlborough).
Event Start Date 17/11/2025 12:00:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 24/11/25 11:59:00
Status Current
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our upstream providers have reported an ongoing unplanned outage on their networks. Affected Locations: neils Beach and Okuru on West Coast, Papamoa in Tauranga, Pohangina in Manawatu, Te Akau in Waikato, Whangamoa in Nelson
Event Start Date 14/11/2025 19:41:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status Current
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our upstream provider has reported an unplanned outage affecting mobile coverage across multiple South Island and North Island locations due to severe weather conditions. Affected locations include (but are not limited to): Pohangina (Manawatu), Taringamotu Valley (Wanganui), Whangamoa (Nelson), Remarkables Ski field (Otago).
Event Start Date 14/11/2025 04:20:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status Current
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations:Morrinsville, Waikato, Murphy street, Wellington, Picton, Marlborough, Pukekohe Outer, Waiuku, Stratford, Tarras, Otago, Tuam Street, Christchurch, Whakarewarewa, Rotorua
Event Start Date 10/11/2025 11:59:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 24/11/2025 11:59:00