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I’m experiencing buffering, slow or no internet wi-fi

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If your internet is running slow, buffering, or won’t connect, follow these simple, quick-fix steps:

Check for Local Outages

Before changing anything at home, visit our official service status here on your mobile phone to check if there is an active network outage or scheduled maintenance in your New Zealand neighbourhood.

The 60-Second Power Reset

Turn off the power switch at the wall socket where your Wireless Nation modem is plugged in. Wait 60 seconds, then turn it back on.

  • This forces your modem to clear its memory cache and establish a fresh, clean connection with the core network. This resolves 95% of temporary speed issues.

Check If It’s Only One Device

  • If everything is slow: The issue is likely with the main connection. Proceed to contact support below.
  • If only ONE device is slow (e.g., your laptop is buffering but your phone works perfectly): The internet line is working fine. Try turning your laptop’s Wi-Fi switch off and on again, delete/forget the Wi-Fi network from its settings, and reconnecting using your password.

💡 Quick Wi-Fi Tip: Physical walls, large appliances, and metal objects degrade wireless signals. If you are experiencing buffering, move your device into the same room as your modem to see if the speed instantly improves. If it does, you may need a Wi-Fi mesh extender for your home.

Still Having Trouble?

If you completed the steps above and your connection is still slow or buffering, our technical team is ready to help. Open a support ticket instantly through the Wireless Nation APP or call us directly so we can run a line check on your property.

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