Get $100 OFF your wireless modem using promo code “SAVE100” during signup! Terms apply.

Network Status

Upcoming Planned and Unplanned Outages

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Future
Type Planned
Customer Group Kacific Satellite
Details Wireless Nation is continually focused on enhancing our satellite network, as part of our ongoing improvement program. As a result, our Upstream provider has scheduled network maintenance to enhance its robustness and reliability.
Event Start Date 21/05/2024 02:00:00
ETA and Updates A potential internet outage of up to 10 minutes is anticipated during the designated maintenance window. Apologies for any inconvenience.
Event End Date 21/05/2024 06:00:00
Status Future
Type Planned
Customer Group Fibre Broadband
Details Our engineers will be doing some maintenance to our Fibre Broadband network during the morning of Tuesday 21st May 2024.
Event Start Date 20/05/2024 23:00:00
ETA and Updates Up to 60 minutes of interruption to Internet service during the maintenance window. If you can't access the internet after this period, please turn your modem off, wait a few minutes, and turn it on again. If there is still no access, please contact our team on 09 280 3672 between 8am-8pm.
Event End Date 21/05/2024 06:00:00

Handy Tip

Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.

Self-service Help

Search our wide range of informative help articles directly from your device – saving valuable time on the phone.

w

Speak to us?

Chat to our friendly Kiwi based team via email or phone here.

Weekly Planned Tower Upgrade & Maintenance

[Home Wireless, Rural Wireless, Coastguard, Lifestyle and NZMCA Data] You may experience intermittent service in these areas during the stated period. Thank you for your understanding.

Location Start End
Albert Park Monday 13th May 2024 Friday 17th May 2024
Fourth Street Monday 13th May 2024 Friday 17th May 2024
Ngauranga East Monday 13th May 2024 Friday 17th May 2024
Parliament North East Wednesday 15th May 2024 Friday 17th May 2024
Willis St Monday 13th May 2024 Friday 17th May 2024