Network Status
Upcoming planned or unplanned maintenance and outages:
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Recently Resolved
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our Upstream Providers have reported ongoing unplanned outages on their networks. Affected locations: Wakefield in Nelson
Event Start Date
27/6/2025 03:23:00
ETA and Updates
Our upstream provider has now resolved the issue. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672. We apologise for any inconvenience and thank you for your patience.
Event End Date
2/7/2025 16:00:00
Status
Current
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our Upstream Providers have reported ongoing unplanned outages on their networks. Affected locations: Abel Tasman National Park, Bainham, Collingwood, Pakawau, Parapara, Pohara and Puponga in Tasman. Berlins, Buller Gorge South in West Coast. Rangihaeata. Takaka.
Event Start Date
26/6/2025 11:18:00
ETA and Updates
Our Upstream providers have reported an unplanned outage on our 4G Wireless & Mobile services affecting some of our customers. The Team is working to resolve the issue. We will check and provide an update on 03/07/2025 at 1:30pm. We know how much you rely on us so, big apologies. Thanks for your understanding and patience.
Event End Date
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
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