Network Status
Upcoming planned or unplanned maintenance and outages:
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Future
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Kumeu East and Mangere Creamery Road (Auckland), Karori West (Wellington), Tuamarina (Marlborough), Waihi Beach (Bay of Plenty), Wanaka (Otago).
Event Start Date
19/01/2026 00:00:05
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
26/01/2026 11:59:00
Status
Current
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Carrington (New Plymouth District), Auckland Airport.
Event Start Date
12/01/2026 00:00:05
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
20/01/2026 11:59:00
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
Self-service Help
Search our wide range of informative help articles directly from your device – saving valuable time on the phone.
Speak to us?
Chat to our friendly Kiwi based team via email or phone here.