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How do I setup Call Diversion?

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Find out how to set up call diversion on your mobile phone. Enter the specified characters into your phone’s keypad.

NB: CALL/SEND = Physically tapping on the call/send button. Confirmation messages will appear on the mobile handset screen.

Busy on another call:

  • Divert to another number:
  • * 67 * [number to divert calls to] * 11 # CALL/SEND
  • Divert to voicemail:
  • * 67 * 083200000 * 11 # CALL/SEND
  • Check the diversion set-up:
  • * # 67 * 11 # CALL/SEND
  • Turn diversion off:
  • # 67 * 11 # CALL/SEND

Divert calls straight away: 

  • Divert to another number
  • * 21 *[Number to divert calls to] * 11 # CALL/SEND
  • Divert to Voice Mail
  • * 21 * 083200000 * 11 # CALL/SEND
  • Check the diversion set-up
  • * # 21 * 11 # CALL/SEND
  • Turn diversion off
  • # 21 ** 11 # CALL/SEND

When there’s no answer:

  • Divert to another number:
  • * 61 * [number to divert calls to] * 11 # CALL/SEND
  • Divert to voicemail:
  • * 61 * 083200000 * 11 # CALL/SEND
  • Change the length of time before diverting to either of the above scenarios (Note: this is not available for Apple iPhones):
  • Add *[length of time you wish to change to] before # CALL/SEND
    For example, to change to 25 seconds: * 61 * [number to divert calls to] * 11 * 25 # CALL/SEND
    Note: You can change this to any length in 5-second increments up to 25 seconds.
  • Check the diversion settings:
  • * # 61 * 11 # CALL/SEND
  • Turn diversion off:
  • # 61 ** 11 # CALL/SEND

When a phone is off:

  • Divert to another number:
  • * 62 * [number to divert calls to] * 11 # CALL/SEND
  • Divert to voicemail:
  • * 62 * 083200000 * 11 # CALL/SEND
  • Check the diversion set up:
  • * # 62 * 11# CALL/SEND
  • Turn diversion off:
  • # 62 * 11 # CALL/SEND
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