How do I setup Call Diversion?

Find out how to set up call diversion on your mobile phone. Enter the specified characters into your phone’s keypad.

NB: CALL/SEND = Physically tapping on the call/send button. Confirmation messages will appear on the mobile handset screen.

Busy on another call:

• Divert to another number:
• * 67 * [number to divert calls to] * 11 # CALL/SEND
• Divert to voicemail:
• * 67 * 083200000 * 11 # CALL/SEND
• Check the diversion set-up:
• * # 67 * 11 # CALL/SEND
• Turn diversion off:
• # 67 * 11 # CALL/SEND

Divert calls straight away: 

• Divert to another number
• * 21 *[Number to divert calls to] * 11 # CALL/SEND
• Divert to Voice Mail
• * 21 * 083200000 * 11 # CALL/SEND
• Check the diversion set-up
• * # 21 * 11 # CALL/SEND
• Turn diversion off
• # 21 ** 11 # CALL/SEND

When there’s no answer:

• Divert to another number:
• * 61 * [number to divert calls to] * 11 # CALL/SEND
• Divert to voicemail:
• * 61 * 083200000 * 11 # CALL/SEND
• Change the length of time before diverting to either of the above scenarios (Note: this is not available for Apple iPhones):
• Add *[length of time you wish to change to] before # CALL/SEND
  For example, to change to 25 seconds: * 61 * [number to divert calls to] * 11 * 25 # CALL/SEND
  Note: You can change this to any length in 5-second increments up to 25 seconds.
• Check the diversion settings:
• * # 61 * 11 # CALL/SEND
• Turn diversion off:
• # 61 ** 11 # CALL/SEND

When a phone is off:

• Divert to another number:
• * 62 * [number to divert calls to] * 11 # CALL/SEND
• Divert to voicemail:
• * 62 * 083200000 * 11 # CALL/SEND
• Check the diversion set up:
• * # 62 * 11# CALL/SEND
• Turn diversion off:
• # 62 * 11 # CALL/SEND