My invoice amount or account balance is different from what I expected.
Below are some of the main reasons why your account balance or invoiced amount might be different from what you expected.
What is my account balance?
Your account balance is the current amount that you owe us or that you are in credit with us.
- Seeing “(In Credit)” next to your Account balance is a relief—it means you’ve overpaid or have a surplus and we owe you money, whereas its absence usually means you still have a balance owing to clear.
What is the difference between the invoice amount & Account balance?
- The invoice amount is the total value for one specific bill.
- An account balance is the cumulative sum of the remaining unpaid amounts from all issued invoices after deducting all payments and credits.
Why is my invoice more or less than my usual monthly plan fee?
- There might also be calling charges if you have a phone line with us, or there might be top-up/excess data packs if you are on a capped plan. The details on the invoice will show you what the charge is for. You can log into your MyHub account to check detailed phone call records.
- If this is one of your first bills from us after signup, it might cover a little more or less than a full month to bring you in line with our Advanced calendar month billing cycle.
- You have recently reactivated your service, which was on hold. The First invoice might cover the balance days of the current month, plus our regular Advanced Calendar month billing.
Please check your invoice for the invoiced period.
You can keep track of all your billing—including invoices, credit notes and payments—under the Billing tab in MyHub. Want access on the go? Download the Wireless Nation App to have everything you need right at your fingertips.
How to Download the Wireless Nation App
Simply search for “Wireless Nation” in your app store or use the links below:
- iOS: Download on the App Store
- Android: Get it on Google Play
Login Note: Use your existing MyHub credentials (usually your email address) to sign in. If you’ve forgotten your password, you can reset it directly within the app’s login screen.
Next steps you can take
If the above does not explain your invoice or account balance, you can log into your MyHub account to check for more details. You can find invoices, transactions, data usage & more in MyHub. If there are still questions left, please email us at accounts@wirelessnation.net.