How does billing work?
Signup: We take 1 month upfront during signup, which gets applied from the day your connection goes live
Next month: As we invoice around the 10th of each month, with payment due at the end of the month, depending on your connection date, you may end up paying a little more, or a little less than your usual monthly payment as a one-off to get your payment in alignment.
- “A little more”: If your connection date is on the 10th or later in the month, you won’t receive your next invoice until the NEXT month, with payment due on the 30th. In this case your next payment will be greater than your usual monthly payment, as we need to catch up the shortfall in the current month and prepay the next month.
- “A little less”: If your connection date is between the 1st and 9th of the month, you will receive an invoice on the 10th of the same month, with payment due on the 30th of that month. That payment will cover the unpaid component of your next month’s bill.
Going forward: We will send you an invoice on around the 10th for your plan, with payment due on the 30th of that month, which covers the following month.