How does billing work?

Billing & Invoicing Guide

1. Your Initial Payment

When you sign up, we collect one month’s service fee upfront. This credit is held in your account and automatically applied to the first invoice generated after your service is activated.

2. The Second Month “Catch-Up”

To align your account with our standard Advanced calendar billing cycle, your second month will involve a one-time adjustment. Typically, you will receive two separate invoices to get everything up to speed:

• Invoice 1 (The Pro-rated Balance): This covers the gap between your specific activation date and the end of your first partial month. Any “month-in-advance” credit paid during sign-up will be applied here.

• Invoice 2 (The Upcoming Month): This is your standard fee for the next full calendar month, billed in advance.

💡 Note on Bundled Billing

If these two invoices fall within a few days of each other, we may combine them into a single Invoice for your convenience. Moving forward, you will receive just one standard invoice per month.

Important: All monthly balances are due on the last day of the calendar month.

3. Standard Billing Cycle

Once you are settled in, our regular billing schedule is simple:

• Invoice Issued: Between the 10th and 15th of each month.
• Payment Due: By the last day of the current month.
• Coverage: Your payment covers the upcoming calendar month of service