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What to Do If Your Mobile Calls or TXTs Aren’t Working

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If you are having trouble making calls or sending text messages on your phone, try these simple quick-fix steps:

Quick Fix Steps

  • Check your coverage bars. Look at the top of your phone screen. If you see no signal bars, you may be in a temporary network blackspot.
  • Toggle Airplane Mode. Turn on Airplane Mode in your phone settings, wait 10 seconds, and turn it back off. This forces your phone to reconnect to the nearest cell tower.
  • Restart your phone. Turn your phone completely off, wait 30 seconds, and turn it back on. This resets your phone’s internal wireless software.
  • Check your SIM card. If your screen displays a “No SIM” error, turn off your phone, remove the physical SIM card tray, wipe the gold chip clean with a soft cloth, and reinsert it firmly.

 Tip: If you have zero mobile signal bars at home but your home Wi-Fi is working, go into your phone settings and ensure Wi-Fi Calling is turned on. This lets you make calls and send TXTs using your home internet connection instead!

Still Not Working?

If you’ve completed these steps and still cannot call or text, please contact our support team.

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