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How do I cancel or put my account on hold?

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🏠 Moving House?

Before you cancel, let’s see if we can move with you! We provide Fibre and Wireless Broadband across New Zealand. Get in touch to check availability at your new address—we will give you a Free month for staying with us. 

⏸️ Putting Your Account on Hold

Perfect for seasonal users or long holidays, you can pause your connection and only pay for the months you actually use.

  • Notice Period: We require 5 working days’ notice.
  • Eligibility: Your account must have been active for at least one month.
  • How to do it: * Email: Send a request to accounts@wirelessnation.net.
    • MyHub: Log in via the Wireless Nation App or web portal and create a request.

🛑 Terminating Your Account

If you need to close your account permanently, please keep the following in mind:

  • Notice Period: A 5 working-day notice applies (starting from the day you notify us).
  • Contract Check: If you are still within a fixed-term contract, early exit fees may apply.
  • How to Cancel: Email accounts@wirelessnation.net to begin the 5-day notice period.
    • MyHub: Log in via the Wireless Nation App or web portal and create a request.

🔍 Check Your Contract Status

Not sure if you’re still under contract? Log in to MyHub and navigate to My Product > My Services to view your contract end dates.

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