How do I cancel or put my account on hold?
Here’s all you need to know if you wish to cancel/terminate or put your Wireless Nation account on hold.
Before cancelling your Wireless Nation account
- We provide fast broadband anywhere in NZ and have a diverse range of solutions such as Fibre, DSL, Wireless, and Satellite. If you’re moving house please get in touch with us to see what’s available at your new address – you can score a free month too!
- Some of our plans come with a contract. If the contract term hasn’t finished, there may be early exit fees. You can look up contract end dates (if any) in our customer portal MyHub under Services > Services.
- We require a 5-day notice period (after one-month minimum activation) on no-term plans when you cancel or put your Wireless Nation account on hold (excluding Mobile Phone services which remain at 30 days’ notice). The notice period starts from the day you let us know you want to cancel or put your connection on hold.
Put your account on hold [NZMCA Data, Coastguard & Lifestyle Plans]
While many use the connection in their home as well, you can put the connection on hold and only pay for the months you require. We’ll just need 5 working days’ notice when you wish to put it on hold (after one-month minimum activation).
Putting your connection on hold is done by emailing email@example.com
Reactivating your account
Reactivating your connection is done the same way by emailing firstname.lastname@example.org. Reactivations generally only take between 3-5 working days.
Closing your account
You can close your account by emailing email@example.com to start your 5 days notice period (after one-month minimum activation) on internet plans and 30 days’ notice on mobile phone services. Please note early exit fees apply if your connection is still in a contract period. You can look up contract end dates (if any) in our customer portal MyHub under Services > Services.