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Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

Check Service Status

Check our Service Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

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Service Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Current
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Waipu, Northland
Event Start Date 05/10/2026 12:00:01
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 09/10/2026 23:59:01
Status Current
Type Unplanned
Customer Group Home Wireless, Portable WiFi & RBI Customers
Details Our upstream provider has reported an unplanned intermittent issue affecting Internet services in the following areas: Berlins, West Coast; Glenavy, Canterbury; Taita, Lower Hutt Affected customers may experience slower speeds or intermittent loss of internet connection.
Event Start Date 05/10/2026 07:51:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date