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Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

Check Network Status

Check our Network Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

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Network Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Current
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our upstream providers have reported an ongoing unplanned outage on their networks. Affected Locations: Hicks Bay, East Coast, Kaiti, Gisborne & Waihau Bay
Event Start Date 22/01/2026 03:07:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status Current
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Auckland (Auckland Airport, Kumeu East, Mangere Creamery Road, Torbay East), Wellington (Karori West, Stratford), Arrowtown Basin in Queenstown, Gore in Invercargill, Patea South in Taranaki, Tuamarina in Marlborough, Waihi Beach in Bay of Plenty, Waikaia in Southland, and Wanaka in Otago.
Event Start Date 19/01/2026 00:00:05
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 01/02/2026 23:59:00
Status Recently Resolved
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Kumeu East and Mangere Creamery Road (Auckland), Karori West (Wellington), Tuamarina (Marlborough), Waihi Beach (Bay of Plenty), Wanaka (Otago).
Event Start Date 19/01/2026 00:00:05
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 22/01/2026 11:59:00