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Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

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Check our Service Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

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Service Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Current
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations:Nelson Central, Nelson
Event Start Date 15/05/2026 00:00:01
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 22/05/2026 23:59:59
Status Recently Resolved
Type Unplanned
Customer Group Home Wireless, Portable WiFi & RBI Customers
Details Our upstream providers have reported an ongoing unplanned outage on their mobile & internet networks. Affected locations include: Clevedon (Auckland) & Papakura, Clevedon Road (Auckland)
Event Start Date 12/05/2026 11:31:00
ETA and Updates Our upstream provider has now resolved the issue. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672. We apologise for any inconvenience and thank you for your patience.
Event End Date 15/05/2026 09:00:00