Complete Connectivity Solutions Backed By Excellent Customer Care.

Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

Check Service Status

Check our Service Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

w

Speak to us?

Chat to our friendly Kiwi based team via email or phone here.

Help Me

Service Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Current
Type Planned
Customer Group Mobile, Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Northland, Auckland (Piha, New Lynn North), Huntly (Waikato District), Waikato, Eketahuna (Tararua District), Wellington (Wellington City), Wyndham (Southland District).
Event Start Date 07/04/2026 07:00:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 13/04/2026 19:00:00
Status Current
Type Unplanned
Customer Group Home Wireless, Portable WiFi & RBI Customers
Details Our upstream provider has reported an unplanned outage affecting mobile coverage across multiple South Island and North Island locations due to severe weather conditions. Affected locations include (but are not limited to): Westland National Park/Tai Pou (Westland District), Gillespies Beach (West Coast), Paringa (West Coast).
Event Start Date 04/04/2026 01:07:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date