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Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

Check Service Status

Check our Service Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

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Service Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Future
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Our upstream provider will be performing a planned maintenance to the Wireless network which will be affecting all our Wireless services.
Event Start Date 19/06/2026 00:00:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 19/06/2026 01:00:00
Status Recently Resolved
Type Planned
Customer Group Mobile, Wireless Broadband & Portable WiFi
Details Due to planned upgrades, some customers may experience a loss of service in the following areas. Auckland (Papakura South, Point Chevalier, Auckland Central, East Tamaki, Mangere South), Waikato (Waikato), South Waikato District (South Waikato District), Topuni (Kaipara District), Gropers Bush (Southland District), Herbertville (Manawatu-Wanganui Region), Clinton (Clutha District), Millers Flat (Central Otago District).
Event Start Date 02/06/2026 00:00:01
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 15/06/2026 23:59:59
Status Current
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Patea, Taranaki & Naenae, Hutt Valley
Event Start Date 15/05/2026 00:00:01
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 19/06/2026 23:59:59
Status Current
Type Unplanned
Customer Group Home Wireless, Portable WiFi & RBI Customers
Details Our upstream provider has reported an unplanned outage affecting the following areas: Civic Centre (Wellington), Haast River East (West Coast), Hururua Road (Canterton), Jackson (Wellington), Opua (Northland), Paihia (Northland), Parekura Bay (Northland), Portage (Marlborough), Rainbow Ski Field (Marlborough), Russell (Northland) & Te Akau East (Waikato)
Event Start Date 02/05/2026 09:45:00
ETA and Updates Our upstream provider has now resolved the issue. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672. We apologise for any inconvenience and thank you for your patience.
Event End Date