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Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

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Check our Service Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

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Service Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Current
Type Unplanned
Customer Group Home Wireless, Portable WiFi & RBI Customers
Details Our upstream provider has reported an unplanned outage affecting the following areas: Our upstream provider has reported an unplanned outage affecting: Eden Park, Auckland; Kingsland, Auckland; St Bathans, Otago
Event Start Date 17/09/2026 02:00:00
ETA and Updates Our upstream provider has now resolved the issue. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672. We apologise for any inconvenience and thank you for your patience.
Event End Date
Status Current
Type Unplanned
Customer Group Home Wireless, Portable WiFi & RBI Customers
Details Our upstream provider has reported degraded 4G coverage affecting Rotoroa Island, Auckland.
Event Start Date 07/06/2026 04:52:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date