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Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

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Check our Service Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

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Service Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Current
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Auckland (Mangere), Waitaki (Duntroon, Enfield, Hampden, Hilderthorpe, Kurow, Maheno, Oamaru North, Oamaru, Peebles).
Event Start Date 20/04/2026 09:00:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 23/04/2026 17:00:00
Status Current
Type Unplanned
Customer Group Home Wireless, Portable WiFi & RBI Customers
Details Our upstream provider has reported an unplanned outage affecting mobile coverage across multiple South Island and North Island locations due to severe weather conditions. Affected locations include: Manurewa (Auckland), Omahine (Bay of Plenty), Craigieburn Ski Field (Canterbury), Waihua Beach (Hawke's Bay), Waipukurau (Hawke's Bay), Herbertville (Manawatu-Whanganui), Omanaia (Northland), Pawarenga East (Northland), Coopers Stream (Wellington), Mataikona Macro (Wellington), Upper Hutt (Wellington), White Rock (Wellington).
Event Start Date 17/04/2026 01:40:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date