Complete Connectivity Solutions Backed By Excellent Customer Care.

Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

Check Service Status

Check our Service Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

w

Speak to us?

Chat to our friendly Kiwi based team via email or phone here.

Help Me

Service Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Current
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our upstream providers have reported an ongoing unplanned outage on their networks. Affected locations include : Thames-Coromandel District, Tairua Rural Outage
Event Start Date 02/04/2026 06:45:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status Current
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our upstream providers have reported an ongoing unplanned outage on their networks. Affected locations include :Palmerston North City
Event Start Date 27/03/2026 12:17:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status Current
Type Planned
Customer Group Mobile, Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Jackson Bay in Westland District, Putorino in Hawkes Bay Region, Kakatahi in Whanganui District, Glinks Gully in Northland Region, Tinopai in Kaipara District, New Plymouth District, Ruakituri in Wairoa District, Auckland (Helensville, Royal Oak, Epsom, Westmere, Torbay), Fordell South in Manawatu-Wanganui Region, Upokongaro North in Manawatu-Wanganui Region, Te Anau Downs in Southland Region, Inangahua in Buller District, Pukehamoamoa in Hastings District, Inchbonnie in Grey District, Taupo District, Oropi in Western Bay Of Plenty District, Wellington (Wellington, Botanic Garden, Lower Hutt City), Manly in Rodney District, Northland, Patearoa in Otago Region, Whangamata in Thames-Coromandel District, Nationwide, Rangitumau in Masterton District, Eketahuna in Tararua District, Kaihu in Kaipara District, Fox West in West Coast Region.
Event Start Date 27/03/2026 00:08:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 05/04/2026 18:30:00