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Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

Check Network Status

Check our Network Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

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Network Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Current
Type Planned
Customer Group Mobile, Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Whangarei Bypass (Northland), Takapau (Wellington), Constellation Drive (Auckland), Lowry Bay (Wellington), Huntly East (Waikato), Kitchener Street(Auckland), Lake Okareka (Rotorua), Otahuhu (Auckland)
Event Start Date 09/03/2026 00:08:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 27/03/2026 11:58:00
Status Current
Type Planned
Customer Group Mobile, Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Inangahua (Buller District), Huntly (Waikato District), Carrington (New Plymouth District), (St Heliers, Auckland Airport, Ramarama, Puhoi, Mt Eden East, Point Chevalier, Freemans Bay, Ararimu Valley) Auckland, Lake Okareka (Rotorua District), Ward (Marlborough District), Patearoa (Otago), Te Anau Downs (Southland), Kirwee (Selwyn District), Te Araroa (Gisborne), Gisborne (Gisborne), Inchbonnie (Grey District), Kaipara (Kaipara District), Terrace End (Manawatu-Whanganui), Palmerston North (Palmerston North City), Hawkes Bay (Hawkes Bay), Ongaonga (Central Hawke's Bay), Hikutaia (Hauraki District), Te Miro (Waipa District), Fox West (West Coast), Jackson Bay (Westland District).
Event Start Date 09/03/2026 00:08:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 14/03/2026 20:00:00
Status Current
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our upstream providers have reported an ongoing unplanned outage on their networks in NothLand. Affected locations include (but are not limited to): Kawau Island, Auckland
Event Start Date 07/03/2026 06:20:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status Current
Type Planned
Customer Group Mobile, Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Whangarei Bypass (Northland), Pahiatua (Wellington), Otahuhu (Auckland), Lowry Bay (Wellington), Huntly East (Waikato), Chelsea (Auckland), Barrys Point (Auckland)
Event Start Date 23/02/2026 00:00:05
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 16/03/2026 23:59:00