Complete Connectivity Solutions Backed By Excellent Customer Care.

Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

Check Network Status

Check our Network Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

w

Speak to us?

Chat to our friendly Kiwi based team via email or phone here.

Help Me

Network Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Current
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Lowry Bay, Wellington, Murphy Street, Wellington, Leigh, Auckland & Kraacks, Auckland
Event Start Date 16/02/2026 00:00:05
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 23/02/2026 23:59:00
Status Current
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our upstream provider has reported an unplanned outage affecting mobile coverage across multiple South Island and North Island locations due to severe weather conditions. Affected locations include (but are not limited to): Akaroa Township (Canterbury), Akaroa (Canterbury), Little River (Canterbury), Port Levy (Canterbury), Beaconsfield (Manawatu-Whanganui), Colliers Junction (Manawatu-Whanganui), Fordell North (Manawatu-Whanganui), Fordell South (Manawatu-Whanganui), Maewa Trig (Manawatu-Whanganui), Mangamahu Settlement (Manawatu-Whanganui), Mangamahu (Manawatu-Whanganui), Marton Central (Manawatu-Whanganui), Ohingaiti (Manawatu-Whanganui), Ongo Road (Manawatu-Whanganui), Pukeokahu (Manawatu-Whanganui), Rangiwahia (Manawatu-Whanganui), Santoft (Manawatu-Whanganui), Three Way Junction (Manawatu-Whanganui), Waimarino South (Manawatu-Whanganui), Wairere (Manawatu-Whanganui), Whangaehu (Manawatu-Whanganui), Otama Beach (Waikato), Baring Head (Wellington), Camp Bay (Wellington), Castle Point (Wellington), Churton Park (Wellington), Cook Strait (Wellington), Coopers Stream (Wellington), Flat Point (Wellington), Waterloo Quay (Wellington), White Rock (Wellington).
Event Start Date 15/02/2026 23:00:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status Current
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our upstream providers have reported an ongoing unplanned outage on their networks. Affected Locations: Homedale, Rotorua
Event Start Date 12/02/2026 03:58:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status Current
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our upstream providers have reported an ongoing unplanned outage on their networks. Affected Locations: Mabel Bush, Southland
Event Start Date 06/02/2026 03:20:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date