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Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

Check Service Status

Check our Service Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

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Service Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Current
Type Unplanned
Customer Group Home Wireless, Portable WiFi & RBI Customers
Details Our upstream provider has reported an unplanned outage affecting the following areas: Our upstream provider has reported an unplanned outage affecting: Gillespies Beach (West Coast), Patumahoe (Auckland), Raes Junction (Otago), Ramarama (Auckland).
Event Start Date 25/06/2026 03:40:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
Status Current
Type Unplanned
Customer Group Home Fibre, NZMCA Fibre and Family Fibre
Details Our upstream provider has reported an unplanned outage affecting the following areas: Our upstream provider has reported an unplanned outage affecting:Westmere, Auckland,
Event Start Date 24/06/2026 04:36:00
ETA and Updates Our upstream provider has now resolved the issue. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672. We apologise for any inconvenience and thank you for your patience.
Event End Date 25/06/2026 03:30:00
Status Recently Resolved
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Pokeno, Auckland & Rangiora South, Waimakariri
Event Start Date 22/06/2026 00:00:01
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 26/06/2026 23:59:59
Status Current
Type Unplanned
Customer Group Home Wireless, Portable WiFi & RBI Customers
Details Our upstream provider has reported an unplanned outage affecting the following areas: Our upstream provider has reported an unplanned outage affecting: Rotoroa Island, Auckland
Event Start Date 16/06/2026 05:22:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
Status Current
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our upstream providers have reported an ongoing unplanned outage on their mobile & internet networks. Affected locations include: Our upstream provider has reported an unplanned outage affecting services in the following areas: Christchurch City (Canterbury), Helena Bay (Whangarei District), Matapouri (Whangarei District), Ngunguru (Whangarei District), Ocean Beach (South Wairarapa District), Pirinoa (South Wairarapa District), Whananaki (Whangarei District), Whangarei Heads (Whangarei District), and Whareora (Whangarei District).
Event Start Date 12/06/2026 08:00:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
Status Current
Type Planned
Customer Group Mobile, Wireless Broadband & Portable WiFi
Details Due to planned upgrades, some customers may experience a loss of service in the following areas: Auckland (Pakuranga, Mangere, Massey, Morningside, Takanini, Auckland Central, Mount Wellington), Manukau City (Ihumatao, Otara North, Somerville), Clinton (Clutha District), Northland, Amuri Plain (Hurunui District), Waipa Valley (Waitomo District), Oruanui (Taupo District), Lower Hutt City, Patea (Taranaki Region), Isla Bank (Southland District), Fairlie Lookout (Canterbury Region), Hamurana (Rotorua District), Kereru (Hawkes Bay Region), Raukaka (Hawkes Bay Region).
Event Start Date 12/06/2026 00:00:01
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 30/06/2026 23:59:59