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Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

Check Network Status

Check our Network Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

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Network Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Current
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Arrowtown Basin, Otago, Bombay South, Auckland, Pukekohe, Auckland, Murphy Street, Wellington, Gore, Southland and Twin Tree, Bombay, Auckland
Event Start Date 03/11/2025 11:59:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 10/11/2025 11:59:00
Status Current
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our upstream provider has reported an unplanned outage affecting mobile coverage across multiple South Island and North Island locations due to severe weather conditions. Affected Locations include (but are not limited to): Catlins North, Owaka, Kauaeranga Valley, Thames, Kawakawa, Mosgiel, Dunedin, Neils Beach, West Coast, Upcot Saddle, Marlborough, Whangamoa, Nelson
Event Start Date 23/10/2025 14:00:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status Current
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: (Te Atatū Central, Church Street East, Albany Mega Centre, Glenbrook) in Auckland, Gore in Invercargill, (Featherston Street, Murphy Street, The Terrace, Willeston, Stratford) in Wellington, Tirau in Waikato, Arrowtown Basin in Queenstown
Event Start Date 20/09/2025 11:59:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 04/11/2025 11:59:00