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Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

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Check our Service Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

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Service Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Future
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Ruatoki and West Melton
Event Start Date 19/10/2026 12:00:01
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 25/10/2026 11:59:00
Status Current
Type Unplanned
Customer Group Home Wireless, Portable WiFi & RBI Customers
Details Our upstream provider has reported an unplanned intermittent issue affecting Internet servics in the following areas: Aranui, Canterbury; Haruru Falls, Northland; New Brighton Central, Canterbury; Opua, Northland; Parekura Bay, Northland; Ramarama, Auckland; Russell, Northland Affected customers may experience slower speeds or intermittent loss of internet connection.
Event Start Date 16/09/2026 06:52:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date