Complete Connectivity Solutions Backed By Excellent Customer Care.

Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

Check Service Status

Check our Service Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

w

Speak to us?

Chat to our friendly Kiwi based team via email or phone here.

Help Me

Service Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Current
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our upstream providers have reported an ongoing unplanned outage on their mobile & internet networks. Affected locations include: Christchurch City
Event Start Date 24/03/2026 01:59:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status Current
Type Unplanned
Customer Group Home Wireless, Portable WiFi & RBI Customers
Details Our upstream providers have reported an ongoing unplanned outage on their networks in NothLand. Affected locations include : Franz Josef, West Coast, Kingseat, Auckland, Massey University, Wellington & Taharoa, Waikato
Event Start Date 22/03/2026 05:25:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status Current
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Whangarei Bypass (Northland), Takapau (Wellington), Constellation Drive (Auckland), Lowry Bay (Wellington), Huntly East (Waikato), Kitchener Street(Auckland), Lake Okareka (Rotorua), Otahuhu (Auckland)
Event Start Date 09/03/2026 00:08:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 27/03/2026 11:58:00