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Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

Check Network Status

Check our Network Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

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Network Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Current
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Auckland (Grafton, Mangere Creamery Road, Market Road Intersection, Rodney District, The Strand, Waiheke Island), Hamilton City (Waikato), Raglan (Waikato), Raukumara (Gisborne), Hastings District (Hawke's Bay), New Plymouth District (Taranaki), South Taranaki District (Taranaki), Ruapehu District (Manawatu-Wanganui), Wellington (Karori West, Murphy Street, Norsewood, Paraparaumu Beach), Lansdowne (Masterton), Pakawau (Tasman), Moana (Grey District), Westland District (West Coast), Christchurch City (Canterbury), Mt Hutt (Canterbury), Selwyn District (Canterbury), Lauriston (Ashburton District), Pendarves (Ashburton District), Riverton (Southland).
Event Start Date 30/11/2025 12:00:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 14/12/25 11:59:00
Status Current
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our upstream provider has reported an unplanned outage affecting mobile coverage across multiple South Island and North Island locations due to severe weather conditions. Affected locations include (but are not limited to): Arahura Valley (West Coast), Neils Beach (West Coast), Okuru (West Coast), Westland District (Kokatahi).
Event Start Date 29/11/2025 04:20:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date