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Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

Check Network Status

Check our Network Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

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Network Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Recently Resolved
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our upstream provider has reported an unplanned outage affecting mobile coverage across multiple South Island and North Island locations due to severe weather conditions. Affected locations include (but are not limited to): Tutamoe (Northland), Taupo Airport (Waikato), Matiere (Ruapehu District), Wharerata (Gisborne), Bartletts (Gisborne District), Berlins (West Coast), Rolleston (Selwyn District).
Event Start Date 05/03/2026 13:09:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date 09/03/2026 13:09:00
Status Recently Resolved
Type Planned
Customer Group Mobile, Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Whangarei Bypass (Northland), Pahiatua (Wellington), Otahuhu (Auckland), Lowry Bay (Wellington), Huntly East (Waikato), Chelsea (Auckland), Barrys Point (Auckland)
Event Start Date 01/03/2026 00:08:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 09/03/2026 19:00:00
Status Current
Type Planned
Customer Group Mobile, Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Whangarei Bypass (Northland), Pahiatua (Wellington), Otahuhu (Auckland), Lowry Bay (Wellington), Huntly East (Waikato), Chelsea (Auckland), Barrys Point (Auckland)
Event Start Date 23/02/2026 00:00:05
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 16/03/2026 23:59:00