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Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

Check Network Status

Check our Network Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

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Network Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Current
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our upstream providers have reported an ongoing unplanned outage on their networks. Affected Locations : Southbridge and Greenlane in Auckland
Event Start Date 20/10/2025 12:20:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption and will provide the next status update on October 20 at 1:00 PM. Thank you for your continued patience.
Event End Date
Status Current
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our upstream providers have reported an ongoing unplanned outage on their networks. Affected Locations : Wairau Valley West in Marlborough
Event Start Date 18/10/2025 18:29:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption and will provide the next status update on October 20 at 1:00 PM. Thank you for your continued patience.
Event End Date
Status Recently Resolved
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our upstream providers have reported an ongoing unplanned outage on their networks. Affected Locations : Stey Brae and Okuru in West Coast, Karamea in Buller district, Ratapiko in New Plymouth district and Auckland city
Event Start Date 26/09/2025 11:38:00
ETA and Updates Our upstream provider has now resolved the issue. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672. We apologise for any inconvenience and thank you for your patience.
Event End Date 19/10/2025 09:30:00
Status Current
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: (Te Atatu Central, Quay Street East) in Auckland, Gore in Invercargill and (Featherston Street, Murphy Street, The Terrace and Willeston) in Wellington
Event Start Date 20/09/2025 11:59:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 27/10/2025 11:59:00