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Handy Tip

95% of connection problems are fixed by restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again.

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Check our Service Status to see if there are any planned and unplanned outages, or weekly wireless tower upgrades and maintenance.

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Service Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Current
Type Unplanned
Customer Group Home Wireless, Portable WiFi & RBI Customers
Details Our upstream provider has reported an unplanned outage affecting mobile coverage across multiple South Island and North Island locations due to severe weather conditions. Affected locations include: Ohauiti (Bay of Plenty), Te Ranga South (Bay of Plenty), Silverdale (Auckland), Mount Olympus Ski Field (Canterbury), Raglan Surf Club (Waikato), Te Rauamoa (Waikato), Coopers Stream (Wellington), Stony Bay (Wellington).
Event Start Date 23/04/2026 09:10:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status Current
Type Unplanned
Customer Group Home Wireless, Portable WiFi & RBI Customers
Details Our upstream provider has reported an unplanned outage affecting mobile coverage across multiple South Island and North Island locations due to severe weather conditions. Affected locations include: Manurewa (Auckland), Omahine (Bay of Plenty), Craigieburn Ski Field (Canterbury), Waihua Beach (Hawke's Bay), Waipukurau (Hawke's Bay), Herbertville (Manawatu-Whanganui), Omanaia (Northland), Pawarenga East (Northland), Coopers Stream (Wellington), Mataikona Macro (Wellington), Upper Hutt (Wellington), White Rock (Wellington).
Event Start Date 17/04/2026 01:40:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date