Home Phone

Our home phone line works over your internet connection you have with us, so all you need to do is plug your home phone handset cable into the modem instead of your phone jack (once we have setup the phone line for you).

For only $23 per month you get the following:

• Home phone line
• Unlimited local and national calls to other NZ landlines
• Voicemail, Call Divert & all the cool features
• Kiwi based support

*Pricing includes GST. Calls to mobiles is  $0.30 per minute. Number porting is $30 one off (please do not disconnect with your old provider if you wish to keep your number until we have ported it over to us). Our home phone line is not available on Satellite Broadband and Chatham Islands connections due to varying performance. 

Calling rates

Check our VoIP calling rates for more detail >  

Our home phone line is not recommended with RBI Wireless broadband, please use RBI Voice instead. Businesses that require multiple lines, please use our Business Voice solution. 

Service Limitations

There are a few factors to consider when using a VoIP home phone line – the most important being emergency services. Yes, you can still contact emergency services i.e. 111, provided you have internet access and power (i.e. you will not be able to use a home phone line during a power cut). The emergency service operator will not know your physical location, so you will need to provide this information to them. We have provisions in place for “vulnerable consumers” to contact emergency services during a power cut – find out more here. 

Applications/services that may not work with a VoIP home phone line: A medic alarm that only works link through an old analogue phone line, dial-up internet, older Fax machines, older EFTPOS devices, a monitored building alarm that only works through an old analogue phone line, some traditional 3 way calling or audio conference features.

We suggest you double-check with the suppliers of the above services to check compatibility with a VoIP home phone line.