Family Fibre: The Internet Plan Created for Families
A superpowered home Fibre internet connection with built-in safety features — from just $79.99/month**.
Can I Get Family Fibre? Check Your Address
Family Fibre Saver
Unlimited Data
$70/month Fibre Saver plan with no data restrictions. Speeds up to 100/20 Mbps.
Plume Smart Features
$9.99/month for the Plume app and full access to the features that help keep your entire family connected and protected.
Free Modem & Setup
Free on a 12-month term (or $199 on open term), plus $16.95 shipping.
👉 Great for everyday households who enjoy browsing, emailing, and streaming.
$79.99 Per month
Most Popular
Family Fibre Boost
Unlimited Data
$90/month Fibre Boost plan with no data restrictions. Speeds up to 500/100 Mbps.
Plume Smart Features
$9.99/month for the Plume app and full access to the features that help keep your entire family connected and protected.
Free Modem & Setup
Free on a 12-month term (or $199 on open term), plus $16.95 shipping.
👉 Great for larger households who want to stream HD regularly with many devices connected.
$99.99 Per month
Family Fibre Max
Unlimited Data
$110/month Fibre Max plan with no data restrictions. Average speed: Download 866Mbps, Upload 480Mbps*.
Plume Smart Features
$9.99/month for the Plume app and full access to the features that help keep your entire family connected and protected.
Free Modem & Setup
Free on a 12-month term (or $199 on open term), plus $16.95 shipping.
👉 Great for busy households who require more speed for 4K gaming and streaming or downloading extra large files.
$119.99 Per month
Your location, the age of the devices you are using, and your in-home WiFi setup, can impact the speeds experienced. Fibre is not available at all NZ addresses.
Prefer a standard Fibre plan without the extra safety features? Get unlimited Fibre with the same great speeds and no $9.99 Plume add-on. Contact our team and we’ll get you set up.
Keep Your Kids Safe Online – Without the Stress
Take control of your family’s internet use in one simple app
With Family Fibre + Plume, you don’t have to worry about unsafe content, endless screen time, or fights over devices.
👉 Set healthy limits – decide when each child can go online (and when it’s time for bed).
👉 Block harmful stuff – helps stop adult or graphic content before it reaches their screens.
👉 Protect from scams – helps keep your family safe from cyber threats and dodgy sites.
👉 Custom profiles – create individual rules for each child based on their age and needs.
How it works
The Plume app makes it easy:
✔ Create a profile for each person in the house.
✔ Set limits, block websites, or pause the internet with one tap.
✔ Assign devices like phones and laptops, and rules apply automatically.
Even if you’re not techy, it’s simple. You’re in control.
Product Terms and Setup
Modem and Setup
12-month term: Free modem and setup (saving $199). Early exit fees apply*.
Five (5) working days’ notice when you wish to cancel (after one-month minimum activation).
*The early exit fee is 1/12 of $199 for every remaining month on a 12-month contract, plus the value of any promotion offered during signup. E.g. If you cancel with 5 months remaining on your contract, the early exit fee will be $82.92 (this is 5/12 of $199.)
Do I need to install Fibre?
Enjoy free standard installation, with two options for your needs:
Option 1: If you already have fibre installed at your property
No worries! We’ll ship the modem to you within five working days, and all you need to do is connect the modem to your fibre ONT (white fibre optic box) located inside your home.
Option 2: Install a brand-new fibre connection
If a physical Fibre cable is not installed at your premises yet but it’s available in your area, we’ll take care of it! We’ll install the latest fibre Optical Network Terminal (ONT) and manage the installation process between you and the technician. If you need to get online quickly while waiting for the installation to be completed, we can provide a temporary wireless broadband connection.
The installation cost is usually covered by the Local Fibre Company (LFC). In some cases the installation is deemed non-standard due to complexity and may incur additional costs which will be quoted prior for your approval. Should you not proceed, your Family Fibre order will be cancelled and any payments made will be refunded (excluding courier costs) upon us receiving the modem back in as-new condition, if you have already been sent one. Our customer service team would be happy to work with you to find an alternative type of broadband connection.
What if my home is very large or has a complicated layout?
These pods work together to extend coverage and eliminate dead zones. Please enquire with our knowledgeable team as to the best configuration for your unique property.
How can I access the features?
Can I add a home phone line?
Disclaimer
This is a best efforts residential service and is not to be used for business or re-sale.
Initial payment via credit card, direct debit must be set up for ongoing monthly payments.
Please be aware that our Plume modem is a tool designed to assist with online safety and management, but it is not a substitute for active parental supervision and open communication with children about online behaviour. While Plume offers features like content filtering and time limits when connected to our Family Fibre network, no online safety tool is perfect, and parents should remain engaged in their children’s online activities.
Devices that use the Family Fibre WiFi connection are protected. If cellular service on mobiles or tablets is used, the content is not going through our Family Fibre network and therefore the Family Fibre protections cannot apply. Our supplier is working on developing an app that can be installed on devices to extend the protection beyond the home network.