Family Fibre: The Internet Plan Created for Families
A superpowered home Fibre internet connection with built-in safety features for kids. That’s the Family Fibre difference – from just $99.99/month**.
Parental control
Total internet access for you, protected access for them – enjoy flexible internet control. Customise website permissions for each child by using blacklists and whitelists that match their age and maturity levels.
Block harmful content
Easily manage content with the Plume Home App, creating custom profiles for each family member. Filter out pornography, abusive, and graphic content, for your kids, providing peace of mind and preventing accidental exposure.
Healthy online habits
Did you know Kiwi kids are among the most online kids in the world? We’ve designed Family Fibre for parents who want their kids to enjoy the internet without worrying about inappropriate content, too much screen time, or those constant fights over devices.
Designed for Families, by a Provider Who Gets It
We know that keeping kids safe online shouldn’t mean cutting them off completely. Family Fibre helps you set healthy boundaries, have open conversations, and build good habits — so your kids grow up knowing how to navigate the internet safely.
Most Popular
Family Fibre Boost
Unlimited Data
Free on a 12-month term ($199 open term)
Family Fibre Modem & Setup
**+$16.95 Shipping
👉 Great for households who want to stream HD regularly with many devices connected.
👉 Average speed: Download 309Mbps, Upload 107Mbps* — speed increase coming this winter!
👉 Full access to the features that help keep your entire family connected and protected.
$99.99 Per month
Family Fibre Max
Unlimited Data
Free on a 12-month term ($199 open term)
Family Fibre Modem & Setup
**+$16.95 Shipping
👉 Great for busy households who require more speed for 4K gaming and streaming or downloading extra large files.
👉 Average speed: Download 866Mbps, Upload 480Mbps*.
👉 Full access to the features that help keep your entire family connected and protected.
$119.99 Per month
*Estimated national peak time average speeds (MBNZ June 2024) using a direct connection from your modem to your device via an Ethernet cable. Your location, the age of the devices you are using, and your in-home WiFi setup, can impact the speeds experienced.
Sound familiar?
- Mum, can I have 5 more minutes?
- Why is my kid still online at 10pm?
- I wish I could stop them from seeing that stuff…
If you’ve ever felt like keeping your kids safe online is a full-time job, you’re not alone.
Family Fibre is designed for parents like you, who want their kids to enjoy the internet without worrying about online dangers such as adult or violent content, endless screen time, or constant battles over devices.
How does it work?
The Plume Home app Profiles make managing internet access super simple! Create a profile for each person – like “Sarah” or “Dad”, right in the app.
Set website blocks, time limits, or even pause the internet for dinner. Assign their devices (phone, laptop) to their profile, and all the rules apply automatically. It’s easy, even if you’re not techy. You’ve got this!
Speed, Safety, and Control in One Plan
| Help Keep Kids Safe from Harmful Content |
✅ |
| Finally Take Control of Screen Time (and Bedtime, Meal Time and Study Time) | ✅ |
| Manage Every Device with One Easy App | ✅ |
| Protect Your Whole Family from Online Threats | ✅ |
Want our team to get in touch about Family Fibre?
Product Terms and Setup
Modem and Setup
Five (5) working days’ notice when you wish to cancel (after one-month minimum activation).
*The early exit fee is 1/12 of $199 for every remaining month on a 12-month contract, plus the value of any promotion offered during signup. E.g. If you cancel with 5 months remaining on your contract, the early exit fee will be $82.92 (this is 5/12 of $199.)
Do I need to install Fibre?
Option 1: If you already have fibre installed at your property
No worries! We’ll ship the modem to you within five working days, and all you need to do is connect the modem to your fibre ONT (white fibre optic box) located inside your home.
Option 2: Install a brand-new fibre connection
If you don’t have fibre installed, and it’s available in your area, we’ll take care of that! We’ll install the latest fibre ONT and manage the installation process between you and the technician. If you need to get online quickly while waiting for the installation to be completed, we can provide a temporary wireless broadband connection.
What if my home is very large or has a complicated layout?
These pods work together to extend coverage and eliminate dead zones. Please enquire with our knowledgeable team as to the best configuration for your unique property.
How can I access the features?
Can I add a home phone line?
Disclaimer
This is a best efforts residential service and is not to be used for business or re-sale.
Initial payment via credit card, direct debit must be set up for ongoing monthly payments.
Please be aware that our Plume modem is a tool designed to assist with online safety and management, but it is not a substitute for active parental supervision and open communication with children about online behaviour. While Plume offers features like content filtering and time limits when connected to our Family Fibre network, no online safety tool is perfect, and parents should remain engaged in their children’s online activities.
Devices that use the Family Fibre WiFi connection are protected. If cellular service on mobiles or tablets is used, the content is not going through our Family Fibre network and therefore the Family Fibre protections cannot apply. Our supplier is working on developing an app that can be installed on devices to extend the protection beyond the home network.