How much is excess or over usage?
New Wireless Broadband Plans
Your connection will continue to run at reduced speeds – a maximum of 1.2Mbps at no cost.
Mobile Phone Plans
If you are on a 5GB or 40GB plan, your connection will continue to run at reduced speeds – a maximum of 1.2Mbps at no cost.
If you are on the 1GB, 2GB, or older 3GB/4GB plans, your accumulated rollover data from the oldest month gets used first before it starts using your current monthly data amount. We’ll always use your oldest data first, so nothing goes to waste.
On all capped plans, if you completely run out of both your entire rollover balance and your base data, a 1GB data pack will be added automatically, and the price is $10. This happens each time you run out of data during the month.
Older RBI Wireless Plans
If you run out of data, the new system will auto-top up your account with a 1GB data pack, up to 4 times.
After this, we’ll temporarily stop your connection and you’ll need to manually add a top-up with your required data pack within your MyHub account.
You can control your auto top-ups
It’s easy to change the maximum number of auto top-ups within your MyHub account. Here are a couple scenarios on how you can control your auto top-ups:
- You can set your connection to stop as soon as you have run out of data, and manually add a top up from within your MyHub account.
- You can set various data pack sizes to auto top up e.g. 5GB data pack to auto top up to 5 times, or 1GB up to 2 times. It’s all controllable to how you like it
We’ve done this so you don’t receive unexpected over usage bills and have more control over your data usage.
Data pack auto top-ups will be added straight away and your connection will restart as soon as you add more data.