How to reset my Wireless Nation modem

It is a normal troubleshooting process for us to request end-users to reset their modems to release information cached by the modem that could cause issues. In addition, a hard reset can help refresh the modem’s settings and establish a new connection with the cell network.

Important Note: Performing a hard reset will erase any custom settings you may have configured on the modem. This includes WiFi network names and passwords, port forwarding settings, and any other custom configurations.

Please do not perform a hard reset if you have one of the following Wireless Nation modems: Huawei HG635, Huawei HG659, Innbox V51

Before you perform a hard reset, please try the following troubleshooting steps:

1. Turn your modem off, wait a few minutes, and turn it on again.
2. Check if another device has WiFi to identify if it is a device issue. For example, if your tablet does not have internet, but your laptop does, then your internet is working. Restart the device that is not working, check its WiFi setting, or user manual, or refer to the device manufacturer.
3. Check our Service Status page for any outages.

 

How to do a hard reset?

Performing a hard reset on Wireless modems 

If you are facing connection issues on Huawei B315, B525, B618, B818 & 5G-H153 Modems

1. Locate the “Reset” pinhole on the bottom or back of your modem (Note: For the 5G-H153 modem, you’ll need to open the small cover at the bottom to find the button).
2. While the modem is powered up, insert a pin (paperclip or needle) and hold it gently until the light changes to red, or hold for 20 seconds.
3. Allow the device to sit for approximately 30 seconds to reset and come back online.

If you are facing connection issues on the TP-Link Deco X58 Modem:

1. Locate the “Reset” pinhole on the bottom of your modem.
2. While the modem is powered up, insert a pin (paperclip or needle) and hold for 1 second until the light changes to flashing yellow.
3. Allow the device to sit for approximately 5 minutes to reset and come back online.

 

Doing a hard reset on Fibre modems 

Please perform the reset steps below if you have Grandstream Fibre modem.

1. Press and hold the reset button on the back of the modem for 10 seconds until the LED indicator blinks red.
2. The modem will reset and restart with factory defaults.
3. The modem should take approximately 2 minutes to come back online after a reset.

Please perform the reset steps below if you have either a Huawei DG8245V or Huawei DN8245V modem 

1. Unplug the cable that goes into the WAN port of the modem
2. Find the reset hole. A “Reset” (labelled) pinhole is located on the back of the modem.
3. Please insert a Pin, such as a paperclip or needle while the modem is powered up, press and hold it gently for 30 seconds.
4. Wait for 1 minute then reboot the modem before plugging the cable back into the WAN port of the modem.
5. Let it sit for a few minutes to rewrite online.

If the problem persists, contact our friendly technical support on 09 280 3672. And we would be happy to assist you.