Service Status
Upcoming planned or unplanned maintenance and outages:
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Current
Type
Unplanned
Customer Group
Home Wireless, Portable WiFi & RBI Customers
Details
We are currently experiencing an unplanned network outage reported by our upstream provider. This is affecting Home Wireless and Portable WiFi and RBI services across multiple locations in New Zealand
Event Start Date
01/05/2026 05:30:00
ETA and Updates
Our upstream provider has now resolved the issue. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672. We apologise for any inconvenience and thank you for your patience.
Event End Date
01/05/2026 14:00:00
Status
Current
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Auckland (Waiheke Island, Otahuhu, Parnell, Auckland Central, One Tree Hill, Grafton, Manukau City, Waitakere City), Northland (Northland), Kinleith (South Waikato District), Wallacetown (Southland District), Wellington City (Wellington Region), Fairlie (Mackenzie District), Palmerston North City (Palmerston North City), Waikato District (Waikato District).
Event Start Date
28/04/2026 09:00:00
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
02/05/2026 18:00:00
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
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