Service Status
Upcoming planned or unplanned maintenance and outages:
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Current
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Hamilton; Ohoka, Canterbury
Event Start Date
31/08/2026 11:59:01
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
06/09/2026 23:59:01
Status
Current
Type
Unplanned
Customer Group
Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream provider has reported an unplanned outage affecting the following areas: Our upstream provider has reported an unplanned outage affecting: Kongahu, West Coast; Waimamaku; West Bank Road, Maruia
Event Start Date
26/08/2026 03:41:00
ETA and Updates
Our upstream provider has now resolved the issue. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672. We apologise for any inconvenience and thank you for your patience.
Event End Date
Status
Current
Type
Unplanned
Customer Group
Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream provider has reported degraded 4G coverage affecting Rotoroa Island, Auckland.
Event Start Date
07/06/2026 04:52:00
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
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