Service Status
Upcoming planned or unplanned maintenance and outages:
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Current
Type
Planned
Customer Group
Mobile, Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Northland, Auckland (Piha, New Lynn North), Huntly (Waikato District), Waikato, Eketahuna (Tararua District), Wellington (Wellington City), Wyndham (Southland District).
Event Start Date
07/04/2026 07:00:00
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
13/04/2026 19:00:00
Status
Current
Type
Unplanned
Customer Group
Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream provider has reported an unplanned outage affecting mobile coverage across multiple South Island and North Island locations due to severe weather conditions. Affected locations include (but are not limited to): Westland National Park/Tai Pou (Westland District), Gillespies Beach (West Coast), Paringa (West Coast).
Event Start Date
04/04/2026 01:07:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status
Recently Resolved
Type
Unplanned
Customer Group
Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream providers have reported an ongoing unplanned outage on their internet networks. Affected locations include: Gillespies Beach, West Coast, Kate valley, Waipara, Marshall Ave, Tauranga & Paringa, West Coast
Event Start Date
02/04/2026 10:38:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
09/04/2026 09:00:00
Status
Current
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Hamilton & Waikato
Event Start Date
07/03/2026 09:00:00
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
10/04/2026 08:00:00
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
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