Service Status
Upcoming planned or unplanned maintenance and outages:
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Current
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream providers have reported an ongoing unplanned outage on their mobile & internet networks. Affected locations include: Christchurch City
Event Start Date
24/03/2026 01:59:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status
Current
Type
Unplanned
Customer Group
Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream providers have reported an ongoing unplanned outage on their networks in NothLand. Affected locations include : Franz Josef, West Coast, Kingseat, Auckland, Massey University, Wellington & Taharoa, Waikato
Event Start Date
22/03/2026 05:25:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status
Current
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Whangarei Bypass (Northland), Takapau (Wellington), Constellation Drive (Auckland), Lowry Bay (Wellington), Huntly East (Waikato), Kitchener Street(Auckland), Lake Okareka (Rotorua), Otahuhu (Auckland)
Event Start Date
09/03/2026 00:08:00
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
27/03/2026 11:58:00
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
Self-service Help
Search our wide range of informative help articles directly from your device – saving valuable time on the phone.
Speak to us?
Chat to our friendly Kiwi based team via email or phone here.