Network Status
Upcoming planned or unplanned maintenance and outages:
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Current
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream provider has reported an unplanned outage affecting mobile coverage across multiple South Island and North Island locations due to severe weather conditions. Affected Locations include (but are not limited to):
Arthurton (Southland), Chaslands (Otago), Inland Roads (Canterbury), Kaitangata (Southland), Lake Sumner Road (Canterbury), Maruia Springs (West Coast), Mokoreta (Southland), Neils Beach (West Coast), Owaka Valley (Otago), Taieri Mouth (Otago), Upcot Saddle (Marlborough), Waihoaka (Southland), Waikawa South (Southland), Waikawa (Southland), Waipori Falls Road (Otago), Waitahuna (Otago), Wellsford (Warkworth), Whakapatu (Southland), Whangamoa (Nelson), and Wharetoa (Otago).
Event Start Date
23/10/2025 14:00:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status
Current
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: (Te Atatū Central, Church Street East, Albany Mega Centre, Glenbrook) in Auckland, Gore in Invercargill, (Featherston Street, Murphy Street, The Terrace, Willeston, Stratford) in Wellington, Tirau in Waikato, Arrowtown Basin in Queenstown
Event Start Date
20/09/2025 11:59:00
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
04/11/2025 11:59:00
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
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