Offer: $100 Modem Discount on any Wireless plan. Terms apply, ends 28/02/25.

Network Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Current
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Cell tower maintenance is being performed in these locations. Auckland Air Terminals, Chartwell Square, Dinsdale, Green Island, Lincoln West, Mosgiel, Northwood, Tawa Drive, Te Atatu South & Waverley.
Event Start Date 20/02/2025 16:00:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding
Event End Date 03/03/2025 23:59:00

Handy Tip

Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.

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Weekly Planned Tower Upgrade & Maintenance

[Home Wireless, Rural Wireless, Coastguard, Lifestyle and NZMCA Data] You may experience intermittent service in these areas during the stated period. Thank you for your understanding.

Location Start End
Te Atatu South Monday 10th February 2025 Monday 17th February 2025
Auckland Air Terminals Monday 10th February 2025 Friday 21st February 2025
Ngaruawahia Monday 10th February 2025 Monday 17th February 2025
Dinsdale Monday 10th February 2025 Monday 17th February 2025
Tokoroa Monday 10th February 2025 Tuesday 11th February 2025
Kaikorai Valley Monday 10th February 2025 Sunday 16th February 2025
CLIVE Monday 10th February 2025 Sunday 16th February 2025
Hey Guys, I am going to need to look into this a little deeper, unfortunately I am going to an AI event in an hour and flying to Sydney tomorrow morning so it may be a couple days before I can properly troubleshoot this. Sorry about this inconvenience... For the meantime @Miro Sudzum can we please revert to this working version? This will be temporary but Pearl will work as expected.