Network Status
Upcoming planned or unplanned maintenance and outages:
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Future
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: (Karori West), (Kumeu East, Mangere Creamery Road), Waihi Beach (Bay of Plenty), Wanaka in Otago.
Event Start Date
19/01/2026 00:00:05
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
26/01/2026 11:59:00
Status
Current
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Cambridge (Waipa District), Carrington (New Plymouth District), (Auckland Airport, Market Road), Waingaro (Waikato District), Paeroa (Hauraki District), Westland District, Patea (Manawatu/Wanganui), Jackson Bay in Westland District, Dinsdale (Waikato), Pukeroro (Waikato), Tarras in Otago, Tuamarina in Marlborough.
Event Start Date
12/01/2026 00:00:05
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
20/01/2026 11:59:00
Status
Recently Resolved
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream provider has reported an unplanned outage affecting mobile coverage across multiple South Island and North Island locations due to severe weather conditions. Affected locations include (but are not limited to): Lake Hayes, Queenstown
Event Start Date
01/01/2026 08:29:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
15/01/2026 19:30:00
Status
Current
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream providers have reported an ongoing unplanned outage on their networks. Affected Locations: Neils Beach, West Coast & Okuru, West Coast
Event Start Date
06/09/2025 12:38:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
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