Network Status
Upcoming planned or unplanned maintenance and outages:
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Current
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Auckland (Grafton, Mangere Creamery Road, Market Road Intersection, Rodney District, The Strand, Waiheke Island), Hamilton City (Waikato), Raglan (Waikato), Raukumara (Gisborne), Hastings District (Hawke's Bay), New Plymouth District (Taranaki), South Taranaki District (Taranaki), Ruapehu District (Manawatu-Wanganui), Wellington (Karori West, Murphy Street, Norsewood, Paraparaumu Beach), Lansdowne (Masterton), Pakawau (Tasman), Moana (Grey District), Westland District (West Coast), Christchurch City (Canterbury), Mt Hutt (Canterbury), Selwyn District (Canterbury), Lauriston (Ashburton District), Pendarves (Ashburton District), Riverton (Southland).
Event Start Date
30/11/2025 12:00:00
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
14/12/25 11:59:00
Status
Current
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream provider has reported an unplanned outage affecting mobile coverage across multiple South Island and North Island locations due to severe weather conditions. Affected locations include (but are not limited to): Arahura Valley (West Coast), Neils Beach (West Coast), Okuru (West Coast), Westland District (Kokatahi).
Event Start Date
29/11/2025 04:20:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
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