Network Status
Upcoming planned or unplanned maintenance and outages:
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Current
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our Upstream Providers have reported ongoing unplanned outages on their networks. Affected locations: Auckland, Te Anga in Waitomo, Wellington.
Event Start Date
17/6/2025 15:43:00
ETA and Updates
Our Upstream providers have reported an unplanned outage on our 4G Wireless & Mobile services affecting some of our customers. The Team is working to resolve the issue. We will check and provide an update on 18/06/2025 at 1:30pm. We know how much you rely on us so, big apologies. Thanks for your understanding and patience.
Event End Date
Status
Recently Resolved
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our Upstream Providers have reported ongoing unplanned outages on their networks. Affected location: Herekino in Northland.
Event Start Date
17/6/2025 11:32:00
ETA and Updates
Our upstream provider has now resolved the issue. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672. We apologise for any inconvenience and thank you for your patience.
Event End Date
17/6/2025 17:20:00
Status
Recently Resolved
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our Upstream Providers have reported ongoing unplanned outages on their networks. Affected locations: Christchurch, Palmerston North.
Event Start Date
16/6/2025 22:27:00
ETA and Updates
Our upstream provider has now resolved the issue. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672. We apologise for any inconvenience and thank you for your patience.
Event End Date
17/6/2025 14:21:00
Status
Recently Resolved
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our Upstream Providers have reported ongoing unplanned outages on their networks. Affected location: Canterbury.
Event Start Date
15/6/2025 14:22:00
ETA and Updates
Our upstream provider has now resolved the issue. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672. We apologise for any inconvenience and thank you for your patience.
Event End Date
17/6/2025 15:37:00
Status
Recently Resolved
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our Upstream Providers have reported ongoing unplanned outages on their networks. Affected location: Oue Hilltop in Northland.
Event Start Date
6/6/2025 13:27:00
ETA and Updates
Our upstream provider has now resolved the issue. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672. We apologise for any inconvenience and thank you for your patience.
Event End Date
17/06/2025 15:40:00
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
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