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Network Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our Upstream Providers have reported an ongoing unplanned outage on their networks. Affected locations: Hokianga in Northland, Glen Murray in Waikato, Matakana in Rodney, Stay Brae, Buller Gorge South and Berlins on the West Coast, Tairua Township and Te Anga in Waikato District, Waitomo District, Coatesville, Great Barrier Island , Dairy Flat, Auckland City and Far North District
Event Start Date 27/08/2025 05:15:00
ETA and Updates Our Upstream Providers have reported an unplanned outage on 4G Wireless & Mobile services affecting some of our customers. The Team is working to resolve the issue. We will check again and provide an update on 02/09/2025 at 9:30am. We know how much you rely on us so, big apologies. Thanks for your understanding and patience.
Event End Date
Status
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Planned
Event Start Date 27/08/2025 11:59
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 29/08/2025 11:59:00
Status
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Johns Road, Canterbury, Kaikoura, Canterbury
Event Start Date 25/08/2025 11:59
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 01/09/2025 11:59:00
Status
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Johns Road, Canterbury, Kaikoura, Canterbury
Event Start Date 25/08/2025 11:59
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 31/08/2025 11:59
Status
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Happy Valley, Wellington
Event Start Date 25/08/2025 11:59
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 30/08/2025 11:59
Status
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Drury Off-Ramp, Auckland
Event Start Date 18/08/2025 11:59
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 25/08/2025 11:59
Status
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Kaikoura, Canterbury
Event Start Date 25/08/2025 11:59
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 31/08/2025 11:59
Status
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Hinds, Canterbury
Event Start Date 18/08/2025 11:59
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 24/08/2025 11:59

Handy Tip

Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.

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