Service Status
Upcoming planned or unplanned maintenance and outages:
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Future
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Ruatoki and West Melton
Event Start Date
19/10/2026 12:00:01
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
25/10/2026 11:59:00
Status
Recently Resolved
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Katikati, Bay of Plenty; West Melton Central, Canterbury
Event Start Date
12/10/2026 12:00:01
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
16/10/2026 23:59:01
Status
Current
Type
Unplanned
Customer Group
Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream provider has reported an unplanned intermittent issue affecting Internet servics in the following areas: Aranui, Canterbury; Haruru Falls, Northland; New Brighton Central, Canterbury; Opua, Northland; Parekura Bay, Northland; Ramarama, Auckland; Russell, Northland
Affected customers may experience slower speeds or intermittent loss of internet connection.
Event Start Date
16/09/2026 06:52:00
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
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