Network Status
Upcoming planned or unplanned maintenance and outages:
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream providers have reported an ongoing unplanned outage on their networks. Affected Locations : Jackson Bay in Westland, Waihi in Hauraki, Neils Beach, Stey Brae, Buller Gorge South, Berlins on the West Coast, Matawai in Gisborne, Walter Peak in Queenstown-Lakes District
Event Start Date
09/09/2025 05:34:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. This will be our last update for the day.We sincerely apologize for the continued disruption and will provide the next status update tomorrow morning, September 18, at 1:30 PM. Thank you for your continued patience.
Event End Date
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
Self-service Help
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