Network Status
Upcoming planned or unplanned maintenance and outages:
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Current
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Hornby, Christchurch, Kraacks, Northland, Maramarua, Waikato, Wairau Valley, Auckland, Maramarua, Waikato & Warkworth, Northland
Event Start Date
09/02/2026 00:09:00
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
16/02/2026 23:59:00
Status
Current
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream providers have reported an ongoing unplanned outage on their networks. Affected Locations: Gillespies Beach, West Coast, Mabel Bush, Southland & Western Springs, Auckland
Event Start Date
05/02/2026 04:13:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status
Current
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Mangere Creamery Road, Auckland & Torbay East, Auckland
Event Start Date
02/02/2026 00:00:05
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
09/02/2026 23:59:00
Status
Recently Resolved
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream providers have reported an ongoing unplanned outage on their networks. Affected Locations: Stey Brae, West Coast
Event Start Date
01/02/2026 04:41:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
09/02/2026 00:09:05
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
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