Service Status
Upcoming planned or unplanned maintenance and outages:
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Current
Type
Unplanned
Customer Group
Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream providers have reported an ongoing unplanned outage on their mobile & internet networks. Affected locations include: Aranga (Northland), Lookout Road (Northland), Omaunu Rd (Northland), Waipoua Forest (Northland), Bayer Road Valley (Auckland), Clevedon (Auckland).
Event Start Date
25/03/2026 06:05:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status
Current
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream providers have reported an ongoing unplanned outage on their networks. Affected locations include : Auckland (Auckland), Helena Bay (Whangarei District), Kaeo (Far North District), Kaipara District (Kaipara District), Lookout Road (Kaipara District), Mangawhai Heads (Kaipara District), Ness Valley (Auckland), North Shore City (Auckland), Tutamoe (Northland), Waipoua Forest South (Northland).
Event Start Date
25/03/2026 06:05:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status
Recently Resolved
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Whangarei Bypass (Northland), Takapau (Wellington), Constellation Drive (Auckland), Lowry Bay (Wellington), Huntly East (Waikato), Kitchener Street(Auckland), Lake Okareka (Rotorua), Otahuhu (Auckland)
Event Start Date
09/03/2026 00:08:00
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
27/03/2026 11:58:00
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
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