Service Status
Upcoming planned or unplanned maintenance and outages:
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Current
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream providers have reported an ongoing unplanned outage on their mobile & internet networks. Affected locations include: Buller District, Inangahua Outage, Westland District, Paringa Outage, West Coast Outage
Event Start Date
18/03/2026 06:15:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status
Recently Resolved
Type
Unplanned
Customer Group
Mobile, Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream providers have reported an ongoing unplanned outage on their mobile & internet networks. Affected locations include: Buller District, Inangahua Outage, Westland District, Paringa Outage, West Coast Outage
Event Start Date
18/03/2026 06:15:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
19/03/2026 09:15:00
Status
Recently Resolved
Type
Unplanned
Customer Group
Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream providers have reported an ongoing unplanned outage on their networks in NothLand. Affected locations include : Buller Gorge South, Manawatu - Whanganui, Inangahua, Manawatu - Whanganui & Paringa, West Coast
Event Start Date
18/03/2026 06:15:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
19/03/2026 09:15:00
Status
Current
Type
Planned
Customer Group
Mobile, Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Jackson Bay in Westland District, Putorino in Hawkes Bay Region, Kakatahi in Whanganui District, Glinks Gully in Northland Region, Tinopai in Kaipara District, New Plymouth District, Ruakituri in Wairoa District, Auckland (Helensville, Royal Oak, Epsom, Westmere, Torbay), Fordell South in Manawatu-Wanganui Region, Upokongaro North in Manawatu-Wanganui Region, Te Anau Downs in Southland Region, Inangahua in Buller District, Pukehamoamoa in Hastings District, Inchbonnie in Grey District, Taupo District, Oropi in Western Bay Of Plenty District, Wellington (Wellington, Botanic Garden, Lower Hutt City), Manly in Rodney District, Northland, Patearoa in Otago Region, Whangamata in Thames-Coromandel District, Nationwide, Rangitumau in Masterton District, Eketahuna in Tararua District, Kaihu in Kaipara District, Fox West in West Coast Region.
Event Start Date
14/03/2026 00:00:05
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
22/03/2026 17:00:00
Status
Current
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Whangarei Bypass (Northland), Takapau (Wellington), Constellation Drive (Auckland), Lowry Bay (Wellington), Huntly East (Waikato), Kitchener Street(Auckland), Lake Okareka (Rotorua), Otahuhu (Auckland)
Event Start Date
09/03/2026 00:08:00
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
27/03/2026 11:58:00
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
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