You can view our full mobile rate card here for charges that may apply for calling special numbers, send SMS to special SMS services, roaming, calling numbers overseas or satellite phones.

To quickly check usage, head over to your MyHub account dashboard.

For detailed usage and call records, click on ‘Usage’ and then ‘Voice’. If you have several voice services, you will first see a combination of usage of all voice services. You can select from a drop down to see a specific mobile phone service’s usage.

We send you usage notifications at 80% and 100%. Please note, it may take up to an hour to show recent usage in your MyHub account.

Roaming is activated on your connection by default. To enjoy using your mobile phone service overseas, check that the “Roaming” setting is enabled on your handset.

Auto-Buy Roaming Packs: for your convenience, our system adds roaming packs automatically, if you are in a roaming pack supported country. This helps prevent expensive casual roaming charges. You can find the cost for each roaming pack and which countries they are available in, in our mobile rate card. 

• A roaming pack comes with 2GB of data, 300 incoming mins, 300 outgoing mins and 300 texts and is valid for 14 days. Another roaming pack is added automatically after 14 days, or prior, if any of the four components runs out.
• You will continue using the same roaming pack when moving from one roaming pack country to another roaming pack country, however, causal roaming charges apply in-flight or while you are on cruise ships.
• Roaming usage records can take hours or even days to show in MyHub (as overseas networks are sometimes delayed to send these records to us).
• Roaming packs cannot be cancelled or refunded after purchase.

If you are experiencing issues using the service overseas, please read this help article. 

Please keep in mind: in countries where roaming packs are not available as well as on planes and (cruise) ships, expensive casual roaming charges apply. These can easily add up to hundreds or thousands of dollars, so please check out our mobile rate card and get in touch with us if you have any questions before you travel!

How to stop Roaming:

• Disable the roaming setting on your handset before travelling overseas.
• Advise us to disable roaming feature(s) before you travel overseas.

• Endless Mobile Plans: Fair usage applies. Our endless mobile phone plans are designed and priced to allow our customers to use up to the specified number of full speed GBs on their particular plan, which we define as fair usage. Speed reduces to a maximum of 1.2Mbps once the full speed GB plan allowance is used.  For example, if a customer has purchased a 40GB endless data plan, their fair usage limit in one month is 40GB. These plans have an endless data feature to allow occasional and reasonable usage over and above the number of GBs stated on the plan without additional cost. If fair usage is exceeded for more than two months in a row, we may ask the customer to upgrade their plan or change their usage patterns. If excessive usage continues, we may restrict or cancel their services without further notice.
• Old-fashioned text message is a best efforts service and a text message might not be delivered if the recipient’s phone is out of service at the time delivery is attempted, if the message contains emojis, photos, more than one recipient/group message, or if the message goes to international numbers via different carriers. We recommend to use a modern service such as WhatsApp.
• You’ll need to setup a direct debit with Wireless Nation; your monthly subscription will auto-renew and be debited from your debit/credit card, or NZ bank account automatically. This is the simple, safe and convenient way to manage your payment.
• It can take up to 3 hours for your data to renew from midnight on the 1st of every month — this is due to the large number of connections that need to get processed through the system.
• 30 days’ notice is required to cancel.
• Standard Wireless Nation terms and conditions and mobile phone terms apply.