How do I reset my mobile phone’s network settings?
If you are having trouble with your mobile network (including mobile data, Bluetooth and WiFi) you can follow the below steps to reset all network settings on your mobile device.
Note: Menu names and path may differ based on your phone’s manufacturer (especially for Android) and the operating system version installed.
Resetting Network Settings
Note: Resetting Network Settings will also disconnect any saved WiFi or Bluetooth networks connected to your phone.
| Android | Apple | |
| 1. Open Settings, then tap General Management | 1. Open Settings, then tap General | |
| 2. Tap Reset, then tap Reset Network Settings | 2. Tap Transfer or Reset iPhone/iPad, then tap Reset. Now tap Reset Network Settings | |
| 3. Tap Reset Settings, you may be prompted for your PIN, pattern or password | 3. Enter your passcode if prompted | |
| 4. Tap Reset to confirm | 4. Tap Reset Network Settings again to confirm |
Enabling roaming on your phone
If you are having trouble with your mobile network connectivity while Roaming, please try the below steps after you have completed the steps above.
Step 1 – Enable Roaming
| Android | Apple | |
| 1. Open Settings App | 1. Open Settings App | |
| 2. Tap Connections | 2. Tap Mobile, or Mobile Data | |
| 3. Tap Mobile Networks | 3. Turn on Mobile Data, then tap Mobile Data Options | |
| 4. Enable Data Roaming | 4. Enable Data Roaming | |
| 5. Exit the Settings and check if you can make or receive calls. If you are still experiencing issues, then try the following | 5. Exit the Settings and check if you can make or receive calls. If you are still experiencing issues, then try the following |
Step 2 – Manually selecting the network operator
| Android | Apple | |
| 1. Open Settings | 1. Open Settings | |
| 2. Tap Connections | 2. Tap Mobile, or Mobile Data | |
| 3. Tap Mobile Networks | 3. Tap Network Selection | |
| 4. Tap Network Operators | 4. Disable Automatic | |
| 5. Select one of the available network operators from the list. Once it indicates as registered, exit the Settings and check if you can make or receive calls | 5. Select one of the available network operators from the list. Once it indicates as registered, exit the Settings and check if you can make or receive calls |