Offer: $100 Modem Discount on any Wireless plan. Terms apply, ends 28/02/25.

What happens to my number when my mobile is broken, stolen or lost?

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You will need to file a police report if the mobile has been lost or stolen, and please contact us if you would like to block the sim card to prevent unauthorized use.

You have two options to continue using your existing number on a new mobile phone:

  • Physical Sim: A replacement sim can be provided with the same mobile number. There is a one-off cost for shipping of $16.95.
  • eSIM: We will send you a new QR code to scan if you have an eSIM-compatible device.
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Hey Guys, I am going to need to look into this a little deeper, unfortunately I am going to an AI event in an hour and flying to Sydney tomorrow morning so it may be a couple days before I can properly troubleshoot this. Sorry about this inconvenience... For the meantime @Miro Sudzum can we please revert to this working version? This will be temporary but Pearl will work as expected.