Are we New Zealand’s most trusted telco?
Net Promoter Score (NPS)
We don’t just outperform the NZ average — we lead it.
Net Promoter Score (NPS) is the gold standard for measuring genuine customer loyalty. It asks one question: “How likely are you to recommend us?”
Our combined broadband and mobile NPS of 74 is for both new and existing customers — meaning it reflects a relationship we maintain over time.
The average NZ telco scores 21 for mobile and just 12 for broadband. We’re more than triple that.
* Industry averages from the Commerce Commission RSQ Monitoring Report.** Wireless Nation NPS of 74.0 (Jan–Dec 2025) based on customer surveys via AskNicely, an independent survey platform.
How is it measured?
Every customer is asked “How likely are you to recommend Wireless Nation to a friend or family member?” They answer on a scale of 0 to 10.
The NPS score is the percentage of Promoters minus the percentage of Detractors.
What does a score of 74 mean?
Above 50 is excellent. Above 70 is world-class — fewer than 5% of companies globally get there. The average NZ telco scores between 12 and 21.
Every customer is surveyed automatically via AskNicely, an independent platform — not filtered or selected by us.
What Our Customers Think
No filters. We share the good, bad and ugly.