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How to port and keep your existing mobile phone number

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If you are moving your mobile service to Wireless Nation or NZMCA Mobile and wish to keep your existing number, you will need to initiate a number porting request. This process is regulated under the Telecommunications Act by the Commerce Commission to help prevent fraud.

It is essential that you provide accurate information to avoid delays and failure.

Information Required for Porting

To retain your mobile number, Wireless Nation requires the following details as they appear on your current account:

  • Mobile Number(s): The number(s) you wish to transfer.
  • Account Name: The full name as it appears on your current invoices.
  • Account Number: Your active account number with the existing provider.
  • Existing Provider: The name of your current service provider.
  • SIM Card Number: (Required only if you are on a prepaid plan).

Two-Factor Authentication (2FA)

Once we submit the request, your existing service provider will send you a Two-Factor Authentication (2FA) SMS to confirm you authorise the porting out.

You must reply YES within 2 hours of receiving this SMS, as the authorization window is strictly limited.

Note: If you miss the 2-hour reply window, the port request will fail, and you must contact us to resubmit and restart the process.

Pro-Tip: If you have saved contacts directly onto your physical SIM card, please transfer them to your phone’s memory to ensure you do not lose them when you swap to your new SIM.

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