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I’m experiencing buffering, slow or no internet wi-fi

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Please follow the steps below if you are experiencing buffering, slow or no internet.

Check out our network status on our help page here. We update this with any unexpected or planned outages that may occur.

First step is to always reboot your modem by simply turning the power off and then back on. This will reconnect your modem to our network and usually solves 95% of issues.

If only one device is affected like a laptop or tablet but other devices are working fine, then it might be a device specific issue. In this case, we recommend contacting the device manufacturer.

If this does not solve your issue, you can open a request with our support team here.

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