Delivery and Shipping Information
Here is everything you need to know about how we pack, ship, and deliver your Wireless Nation hardware.
Dispatch & Delivery Times
- Dispatch: We will pack and ship your new modem within 5 working days from the date your payment is processed.
- Delivery: Once the courier picks up your package from our office, it typically takes 1 to 3 business days to arrive at your New Zealand address.
Note: Deliveries may take a little longer during popular public holidays or peak regional shopping periods (like Christmas).
How to Track Your Parcel
As soon as your modem leaves our building, you will receive an automated confirmation email from Wireless Nation.
- Open your confirmation email.
- Click on the Tracking URL link inside the message.
- This will open the live NZ Post tracking map showing exactly where your parcel is.
Missing or Delayed Parcels?
Because we hold the shipping account contract, our team will gladly do the heavy lifting to find your gear if something goes wrong.
- If your tracking says “Delivered” but you can’t find it: First, check around your front porch, milk box, or behind large flower pots—couriers often tuck packages away safely out of sight.
- If it is truly missing: If your package hasn’t arrived or appears stuck, please call our support team on 09 280 3672 or email us immediately. We will contact NZ Post directly to launch an official investigation for you.
(Please note: Requesting a parcel redirection or a change of address after your item has already been shipped may cause delivery delays and can sometimes incur an extra charge from NZ Post).