Service Status
Upcoming planned or unplanned maintenance and outages:
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Future
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Our upstream provider will be performing a planned maintenance to the Wireless network which will be affecting all our Wireless services.
Event Start Date
19/06/2026 00:00:00
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
19/06/2026 01:00:00
Status
Recently Resolved
Type
Planned
Customer Group
Mobile, Wireless Broadband & Portable WiFi
Details
Due to planned upgrades, some customers may experience a loss of service in the following areas.
Auckland (Papakura South, Point Chevalier, Auckland Central, East Tamaki, Mangere South), Waikato (Waikato), South Waikato District (South Waikato District), Topuni (Kaipara District), Gropers Bush (Southland District), Herbertville (Manawatu-Wanganui Region), Clinton (Clutha District), Millers Flat (Central Otago District).
Event Start Date
02/06/2026 00:00:01
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
15/06/2026 23:59:59
Status
Current
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Patea, Taranaki & Naenae, Hutt Valley
Event Start Date
15/05/2026 00:00:01
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
19/06/2026 23:59:59
Status
Current
Type
Unplanned
Customer Group
Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream provider has reported an unplanned outage affecting the following areas: Civic Centre (Wellington), Haast River East (West Coast), Hururua Road (Canterton), Jackson (Wellington), Opua (Northland), Paihia (Northland), Parekura Bay (Northland), Portage (Marlborough), Rainbow Ski Field (Marlborough), Russell (Northland) & Te Akau East (Waikato)
Event Start Date
02/05/2026 09:45:00
ETA and Updates
Our upstream provider has now resolved the issue. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672. We apologise for any inconvenience and thank you for your patience.
Event End Date
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
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