Service Status
Upcoming planned or unplanned maintenance and outages:
Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status
Current
Type
Unplanned
Customer Group
Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream provider have reported an ongoing unplanned outage on their networks. Affected locations include :Kinloch Marina, Taupo, Marble Hill Camp, West Coast & Paringa, West Coast
Event Start Date
16/04/2026 06:20:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
Status
Current
Type
Unplanned
Customer Group
Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream provider has reported an unplanned outage affecting mobile coverage across multiple South Island and North Island locations due to severe weather conditions. Affected locations include (but are not limited to): Edgecumbe (Bay of Plenty), Kutarere (Bay of Plenty), Lake Rotoma (Bay of Plenty), Manawahe (Bay of Plenty), Nukuhou North (Bay of Plenty), Omaio (Bay of Plenty), Opotiki (Bay of Plenty), Otara (Bay of Plenty), Pikowai East (Bay of Plenty), Ruatoki (Bay of Plenty), Tirohanga East (Bay of Plenty), Torere (Bay of Plenty), Waihau Bay (Bay of Plenty), Waimana (Bay of Plenty), Whanarua Bay (Bay of Plenty), Havelock North (Hawkes Bay), Mahia (Hawkes Bay), Nuhaka (Hawkes Bay), Mahanga Beach (Gisborne), Potaka Marae (Gisborne), Waiapu (Gisborne), Wainui West (Gisborne), Preece Point (Waikato), Knights Point Lookout (West Coast).
Event Start Date
12/04/2026 04:35:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
16/04/2026 09:00:00
Status
Current
Type
Planned
Customer Group
Wireless Broadband & Portable WiFi
Details
Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Auckland (Auckland, Mt Eden), Hamilton (Waikato), Morrinsville (Matamata-Piako), Rotorua.
Event Start Date
10/04/2026 06:00:00
ETA and Updates
You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date
17/04/2026 06:00:00
Status
Recently Resolved
Type
Unplanned
Customer Group
Home Wireless, Portable WiFi & RBI Customers
Details
Our upstream provider has reported an unplanned outage affecting mobile coverage across multiple South Island and North Island locations due to severe weather conditions. Affected locations include (but are not limited to): Westland National Park/Tai Pou (Westland District), Gillespies Beach (West Coast), Paringa (West Coast).
Event Start Date
04/04/2026 01:07:00
ETA and Updates
Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption. Thank you for your continued patience.
Event End Date
15/04/2026 09:00:00
Handy Tip
Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.
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