Complete Connectivity Solutions Backed By Excellent Customer Care.

Service Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Current
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstream provider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Coatesville, Auckland; Waipu, Northland
Event Start Date 21/09/2026 12:00:01
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 05/10/2026 23:59:01

Handy Tip

Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.

Self-service Help

Search our wide range of informative help articles directly from your device - saving valuable time on the phone.

w

Speak to us?

Chat to our friendly Kiwi based team via email or phone here.