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Network Status

Upcoming planned or unplanned maintenance and outages:

Status
Type
Customer Group
Details
Event Start Date
ETA And Updates
Event End Date
Status Future
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Papanui, Canterbury
Event Start Date 08/10/2025 11:59:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 14/10/2025 11:59:00
Status Current
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Pokeno, Queenstown and Gore
Event Start Date 06/10/2025 11:59:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 13/10/2025 11:59:00
Status Recently Resolved
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our upstream providers have reported an ongoing unplanned outage on their networks. Affected Locations :Kimbell in Canterbury, Kumeroa and Pongaroa Manawatu-Wanganui, Waipatiki Beach in Hawkes Bay, Tangoio in Hastings
Event Start Date 06/10/2025 09:30:00
ETA and Updates Our upstream provider has now resolved the issue. If you are still experiencing an outage, please try restarting your modem. If the issue persists, please call our friendly technical support team on 09 280 3672. We apologise for any inconvenience and thank you for your patience.
Event End Date 06/10/2025 18:30:00
Status Recently Resolved
Type Planned
Customer Group Wireless Broadband & Portable WiFi
Details Due to planned upgrades with our upstreamprovider to maintain and improve network performance, some customers may experience a disruption to services. Cell tower maintenance is being performed in these locations: Te Puke, Bay of Plenty
Event Start Date 29/09/2025 11:59:00
ETA and Updates You might experience brief service interruptions during this time. Thank you for your understanding.
Event End Date 06/10/2025 11:59:00
Status Current
Type Unplanned
Customer Group Mobile, Home Wireless, Portable WiFi & RBI Customers
Details Our upstream providers have reported an ongoing unplanned outage on their networks. Affected Locations : Stey Brae and Okuru on the West Coast, Homer Tunnel in Fiordland National Park
Event Start Date 26/09/2025 11:38:00
ETA and Updates Our upstream provider's engineers are still working to resolve the issue. We sincerely apologize for the continued disruption and will provide the next status update on October 7 at 9:30 AM. Thank you for your continued patience.
Event End Date

Handy Tip

Please try restarting your modem and devices by turning your modem off, waiting a few minutes and turning it on again. Sometimes the modems get stuck trying to come online after an outage.

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