Knowledge Base

VoIP is an acronym for Voice over Internet Protocol, or in simple terms, phone service over the Internet. If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of your local phone exchange. 

VoIP converts analog phone signals into digital signals that supports real-time, two way transfer of conversations using Internet Protocol (IP). This function can either be included into the phone (VoIP Phone) itself or in a separate box like an ATA (Analogue Telephony Adapter) which needs to be plugged into the router. 

There are two major reasons to use VOIP 

  1. Lower Cost 
  2. Increased functionality 

In general, phone service via VoIP costs less than the equivalent service from traditional sources. This is largely a function of traditional phone services either being monopolies or government entities. Further cost savings are due to using a single network to carry voice and data. This is especially true when users have existing under-utilized network capacity that they can use for VoIP without any additional costs. 

VoIP makes easy some things that are difficult to impossible with traditional phone networks. Incoming phone calls are automatically routed to your VoIP phone wherever you plug it into the network. Take your VoIP phone with you on a trip, and anywhere you connect it to the Internet, you can receive your incoming calls. Traditional telephony applications, such as outbound call center applications and inbound IVR applications, normally can be run on VOIP.  

VoIP requires mains power and doesn't usually support 111 emergency service, phone directory listings, health line, old security alarm systems, etc. However if you do make a 111 call, it will connect if possible. The operator will not know your physical location so you will need to provide this information to them.  

You'll need to keep a landline phone connections if you use (or intend to use):

  • A medic alarm link through a phone line
  • Fixed line broadband or dial up
  • Fax
  • A monitored building alarm through a phone line
  • The SKY remote to download SKY 'pay per view' movies or games, or SKY betting. You can still order SKY 'pay per view' movies or games by calling SKY TV.
  • 3 way calling or audio conference features.

VoIP is designed for DSL, Fibre, Satellite, Cable over Fibre and Wireless over Fibre. If you're on an RBI Wireless or RBI based service such as NZMCA or Marina, there's a specialised phone service called RBI Voice that is optimised to work on an RBI Wireless connection.

Check out our Rural and Urban VoIP plans. 



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