FAQs

My Account

  • 1. How do I check my usage?

    You can check your monthly usage, as well as compare usage between different days or months by logging into your account from the 'My Wireless Nation' tab on our website, or by going to https://wirelessnation.myoasis.co/login

    Once you log in, your usage will be shown at the top left hand side of the page.

  • 2. How do I log into my Wireless Nation email account?

    You can log into your Wireless Nation email account by going to 'mail.wnation.net.nz'.

  • 3. What methods are available regarding payment of invoices?

    We will send you an invoice at the start of the month which will be due on the last day of the month. The invoice can be paid by direct debit, bank transfer or credit card.

    Most customers choose to pay via direct debit as it takes away all the hassle. Signing up is easy and can be done online in your customer portal.

    1. Login to your customer portal in myoasis
    2. Under 'Account Information' click on 'Set up Direct Debit'
    3. Click on Bank Account or Credit Card. This will decide which Direct Debit method you would like to pay with
    4. Fill in all the details correctly, read and accept the terms and conditions, and click submit

    Don't forget we draw one lucky winner each month to receive a free month. This is only available to those who pay via Direct Debit through their bank account!

    If you choose to pay Direct Debit via credit card, then we'll take a hold of $1 off your credit card to make sure the credit card is valid. This amount will be refunded back to your card within 7 days.

  • 5. What happens if I go over my monthly data cap?

    Your internet connection will continue to run at full speed, and if you have any data left in your data tank or from purchasing add-on bundles, this will be used. Excess charges of $0.03 per MB will be incurred should your usage exceed the agreed monthly data cap, add-on bundles and any unused data in your data tank. 

    To avoid excess usage charges we suggest you upgrade your plan. Call 0800 101 143 and our sales team will happily sort this out for you. 

  • 6. How does Wireless Nation billing work?

    When you start off with us, we charge one full month in advance. I.e. if you signed up on the 17th of July, the initial invoice is for one full month, in this case, 1st August to 31st August. This  payment will need to be done before we can process your order.

    Once your connection is live, i.e. on 22nd July, we send a partial invoice for July, in this example 22nd July to 31st July.

    This means after the initial and the partial invoice is sorted, your account is paid until the end of August. The next monthly invoice for services in September will be sent around the 10th of August, but is only due to be paid on 31st August.

  • 7. I've got unexpected data usage

    ​If you see any unexpected (higher than normal) data usage, it is usually triggered by one of the connected devices in your home or business. While we recommend to seek assistance from a local computer specialist to isolate which of your devices is playing up, here are a couple of common things that could trigger it: ​

    • a member of your household, family or business may be using data-hungry applications like streaming video and movies without your knowledge,
    • a connected laptop, computer, phone or other device might be:
      • downloading updates, etc.
      • uploading backups, synchronising photos/videos/data to the internet,
      • infected with a virus and using your connection to spread itself​ - it's always a good idea to have an anti-virus program installed.

    You can also download an hourly report of your data usage under 'Check My Usage' in your customer portal.

  • 8. How do I cancel my account?

    Here’s all you need to know about cancelling your Wireless Nation account.

    Before cancelling your Wireless Nation account

    - We provide broadband anywhere in NZ and have a great range of different solutions. If you’re moving house please get in touch with us to see what’s available at your new address –  you can score a free month too!

    - Some of our plans come with a contract. If the contract term hasn’t finished, there may be early exit fees.

    - There’s a 30-day notice period on no term plans when you cancel your Wireless Nation account. The notice period starts from the day you let us know you want to cancel.

    Closing your account

    You can close your account by emailing accounts@wnation.net.nz to start your 30-day notice period.

    Put your account on hold

    If you’re going away for a few months or more, you can put your connection on hold too. There may be a small charge for this per month depending on your plan.

     

 

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Speak to us now

Need help?

Call 0800 101 143 or 09 280 3672

Email support@wnation.net.nz

David Donegan

" Just wanted to thank and congratulate you on your efficient, friendly and personal service and on how quickly you deal with problems. It has been a pleasure to give you our business during our time in New Zealand."

Zahida Babybiie

" Great support and service! They really know what they are doing :)"

Kerry Hartley

" A great bunch of young guys dishing out great support and service that goes the extra mile... Go well boys."