FAQs

Satellite

  • 1. What equipment is needed for a satellite connection?

    There are three main parts for a Satellite connection.

    Satellite Modem - This is what an Ethernet cable is plugged into, then the other end either into a Wireless Router or directly into a computer.

    BUC/LNB – This is the part which sits on the arm of the dish pointing towards the dish. This part is responsible for transmitting and receiving data from the Satellite. There should be two cables coming from the BUC/LNB down into the Satellite modem.

    Dish – The dish is usually a circle or oval shape and is responsible for reflecting the signal to the dish's focal point, where the BUC/LNB can do its job of receiving and transmitting data.

  • 2. Satellite modem (grey box with green lights) is on but I have no internet connection. What shall I do?

    Please make sure than your LAN card is enabled if your PC is connected directly to a Satellite Modem. If LAN card is enabled and yet there is no Internet connection, please turn off the modem. There is a switch at the back of the box. Wait for about 5 to 10 minutes then turn back on. Wait for about 5 to 10 minutes for Satellite connection to be established. If problem still persists, please call Help Line on 09 280 3673. Please note that our office hours are from Monday to Friday 8:00 am to 8:00 pm and 9:00 am to 5:00 pm on Saturday and Sunday.

  • 3. There was a storm or very heavy rain in our area! Satellite modem (grey box with blue lights) is on but I have no internet connection. What shall I do?

    Please turn off the modem. There is a switch at the back of the box. Wait for about a minute then turn back on. Wait for about 5 to 10 minutes for Satellite connection to be established. If problem still persists, please call Help Line on 09 280 3673. Please note that our office hours are from Monday to Friday 8:00 am to 8 pm and 10:00 am to 4:00 pm on Saturday.

  • 4. Why the $10+GST maintenance fee?

    Maintenance fee covers the installer visit cost (normally a few hundred dollars) and mileage in case of equipment malfunctioning or the dish needing to be realigned due to bad weather conditions. This benefits you by having the installer sent out straight away in order to fix the problem as quickly as possible. 

  • 5. What is a Satellite Data Tank?

    If you don’t use up all of your monthly data cap, the remaining data will be stored in a ‘data tank’. The data within the data tank can be used if you go over your initial data cap in any of the 3 months following that initial month. 

    This saves you from incurring any over usage charges. Please note that any data stored in the data tank that is over three months old will be removed. 

    For example, you are on a 10GB a month satellite plan. In December, January, February and March you had only used 8GB in each month. However in April, you've watched a few too many YouTube vidoes and used up all of your 10GB for the month. The 'Data Tank' will provide you with an extra 6GB to use due to the unused data being stored from the previous three months. 

  • 6. Where does my total monthly data come from?

    1) Partner Data Pack - if you're a PGG Wrightson member or an ASB Rural customer, the free 5GB anytime data you receive from our partner special deal will be used up first. 

    2) Plan Data - once your free 5GB anytime data (if applicable) is used up, then your general plan data that you signed up for will be used next. 

    3) Data Tank - if you run out of both above, any data you have remaining in the 'Data Tank' that has been carried over from the previous 3 months will be used. 

    4) Add-on Data Bundles - once you've used up everything in the 'Data Tank' then you have two options;  you can continue using the internet at full speed, however you will be charged at $0.03 per MB, or you can buy 'Add-on Data Bundles' which you can be seen underneath the monthly plans here >

    NB: Add-on Data Bundles can be purchased as once off or can be reoccurring. Any reoccurring Add-on Data Bundles purchased by a customer will be used up before the Plan data.

  • 7. When do I use my Satellite off-peak data?

    Your free off-peak data will be used between midnight to 7am. 

 

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