FAQs

General

  • 1. Can I get a static IP address?

    Yes, we can provide the customer with a Static IP Address, but there is a charge of $10+GST per month for this service.

  • 2. What sort of modems / routers do you supply?

    Huawei (For RBI connections), Innbox (For ADSL, VDSL, CoF and Fibre), Sky Edge II (For Satellite connections)

  • 3. What hours are you available to be contacted on your help desk?

    Our office hours are Monday to Friday 8:00 am to 8:00 pm and 9:00 am to 5:30 pm on Saturday and Sunday. You are welcome to contact us anytime within those hours, otherwise you can leave a message and we will get back to you the next working day.

  • 4. Why are my speeds slow on wireless?

    Sometimes it depends on where your modem is kept and how its surroundings are. There is always interference about that we cannot see with the naked eye and due to this wireless signals drop and speeds drop also. Installers will always check the best possible channel available for Wi-Fi to work best within the apartment.

  • 5. What is the best way to stream online videos?

    Connect your modem with a laptop using an Ethernet cable and disable wireless on your device.

  • 5. Why can't I connect to the internet?

    There could be different reasons why your internet has lost connectivity however most can be fixed by simply switching the modem off and on. If this doesn't solve the problem please give our support team a call on 0800 101 143 and they'll look into it. 

  • 6. How can I extend the Wi-Fi range in my home?

    Wi-Fi strength inside your home is impacted by several different factors including the type of modem you use, and interference from other objects.



    We can provide you with a Wi-Fi Range Extender to boost your signal for $149. This will help extend the Wi-Fi network within a certain area by plugging the Wi-Fi Range Extender device into the power socket close enough to your existing router that the Wi-Fi Range Extender device receives 2 bars of signal



    For more information or if you would like to purchase one of these please contact sales@wnation.net.nz.

 

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Need help?

Call 0800 101 143 or 09 280 3672

Email support@wnation.net.nz

David Donegan

" Just wanted to thank and congratulate you on your efficient, friendly and personal service and on how quickly you deal with problems. It has been a pleasure to give you our business during our time in New Zealand."

Zahida Babybiie

" Great support and service! They really know what they are doing :)"

Kerry Hartley

" A great bunch of young guys dishing out great support and service that goes the extra mile... Go well boys."