FAQs

RBI Rural Wireless

  • 1. How do I upgrade my RBI modem software?

    This page gives you step-by-step instructions on how to update your Wireless Nation B315 modem's firmware (RBI modem).

    We’re always looking to give our rural communities the best wireless broadband available. As part of this, there's been upgrades to some broadband cell towers and to make the most of it, you’ll need to update your modem. Upgrading your RBI modem's firmware will provide future-proofing so you can take advantage of speed, stability and general performance and capability improvements in the future.

    Important things to know

    It will take about 20 mins to update your software. While you’re doing this your broadband service will be impacted. If you have a phone connected to your modem, it will also be affected

    Around 60MB (0.06GB) of data is used to update your modem.

    You'll need to make sure the upgrade doesn't get interrupted by losing connection or power. 

    Before you start

    A Wireless Nation B315 modem, which is also known as an RBI modem (white colour)

    Your modem needs to be working so that you’re connected to the internet

    Either a computer connected to your modem by Wi-Fi or an Ethernet cable, or an iPhone, iPad or an Android smartphone or tablet connected to your modem by Wi-Fi

    If you're not using a desktop or laptop, you’ll need to download the Huawei HiLink app for iPhone/iPad or Android Smartphone/Tablet.

    Step-by-step instructions to update your modem

    Select what you are using to upgrade your modem – a computer, an iPhone/iPad or an Android smartphone/tablet.

    Computer or Laptop for PDF instructions or click here for video instructions.

    iPhone/iPad or Android Smartphone/Tablet for PDF instructions or click here for video instructions. 

     

    If you do not see an update prompt on your browser or HiLink app, please try again in a couple of days, or your modem might already be up to date so nothing to worry about! If you need help, please email us at support@wnation.net.nz with B315 in the subject line (and give is a bit of time to reply). We won't be able to answer thousands of calls at the same time. Thanks for your understanding and cooperation!

  • 2. How does it work? (Incl. Coverage Map)

    Using the Government-funded long range fixed wireless towers, you can now connect wirelessly through Wireless Nation to any of the 400+ towers located right across the country.

    You’ll be able to surf the net, stream video and do all your online banking as long as you’re within range of an RBI tower. Coverage map can be found on here >

    The modem comes with integrated Wi-Fi and also has 4 Ethernet ports to connect devices such as computers or laptops via an Ethernet cable.

  • 3. Can I use my own modem?

    Unfortunately different modems have different specifications, different IMEI ranges (that work with a certain network) and sim locks. Therefore NZMCA Data is only available with the RBI Modem supplied by Wireless Nation.

  • 4. What happens when I have used up my data cap?

    You'll receive email notifications once you've reached 80% and 100% of your monthly data cap.

    Any data used after you have reached 100% of your monthly data cap will be charged at $0.0086 per MB. 

  • 5. How to change your Wi-Fi password on the RBI Modem (B315 & B525)

    You can change your WiFi name and Password by logging into the modem using your laptop/PC. Please make sure your PC/Laptop is connected to your RBI modem. 

    1. Open your internet browser and type in the address bar either: 192.168.1.1 (if you have the B315 white modem) or 192.168.8.1 (if you have the B525 black modem). Press enter.
    2. Type 'admin' into both the Username and Password boxes and press enter.
    3. After you have successfully logged in, click Settings in the menu bar.
    4. Select WLAN>WLAN Basic Settings. You can change the default SSID to your desired Wi-Fi name, select the Security mode, and change the WPA pre-shared key (a.k.a Wi-Fi password). Make sure that SSID Broadcast is enabled, then click Save
    5. All done! 
  • 6. What time can I use my off peak data?

    You can use RBI Wireless off peak data between midnight-6am on applicable plans. Off peak data is not available on the 120GB and 200GB plans. 

  • 7. My internet is not working? Try our self-troubleshooting guide

    If you run into any unexpected connectivity issues, use our interactive guide so you can self-troubleshoot and get yourself back online quickly!

NZMCA DATA

  • 1. What will it cost?

    There are two simple plans to choose from:

    40GB @ $79 per month

    130GB @ $99 per month

    220GB @ $159 per month

    The 40GB plan comes with an additional free 50GB off peak data to use between midnight and 6am. There’s a one-off investment of $299 for a powerful 4G capable modem which comes on an open term contract (30 days notice anytime).

    Both plans are 4G capable but will automatically go to 3G if the tower is only 3G capable (all towers are scheduled to be upgraded to 4G).

    These larger data caps enable you to watch your favourite TV shows online, download more content, stay up to date and keep entertained during those rainy days and nights. Signup is easy using the online portal at www.nzmca.org.nz - just click on the button and sign up online by filling in all the fields.

  • 2. I've signed up. What happens next?

    Setup is painless, Wireless Nation will send you a plug and play modem and in most cases you’re ready to go. If you need a 12v adapter these can be purchased during signup for $59.90. 

  • 3. How does it work? (Incl. Coverage Map)

    Using the Government-funded long range fixed wireless towers, your motorhome or caravan can now connect wirelessly through Wireless Nation to any of the 540 towers located right across the country.

    Whether you’re travelling up through Kaitaia or down by Invercargill, you’ll be able to surf the net, stream video and do all your online banking from your motorhome or caravan as long as you’re within range of an RBI tower*. Coverage map can be found on here >

    The modem comes with integrated Wi-Fi and also has 4 Ethernet ports to connect devices such as computers or laptops via an Ethernet cable.

  • 4. How good and fast is NZMCA DATA?

    A key aspect of the NZMCA ensuring that the proposed service was going to meet members’ needs has been a series of trials involving members throughout the country – from the far north to the deep south.

    Their experience has been overwhelmingly positive with the Broadband trial participants rating the system highly for ease of use, broadband speed, reception capability generally way ahead of what their mobile phones were able to offer – and, of course, the newfound freedom to connect and interact online that the huge data cap offers.

  • 5. Can I use my own modem?

    Unfortunately different modems have different specifications, different IMEI ranges (that work with a certain network) and sim locks. Therefore NZMCA Data is only available with the RBI Modem supplied by Wireless Nation.

  • 6. Can I add a phone line?

    Yes, you can add a phone line for just $23 per month which includes free* calls to landlines nationwide (*free for up to two hours per call).

    Wireless Nation can also port over an existing landline number. Just send an email with your Wireless Nation account number to sales@wnation.net.nz requesting 'RBI Voice'.

  • 7. How to change your Wi-Fi password on the RBI Modem (B315 & B525)

    You can change your WiFi name and Password by logging into the modem using your laptop/PC. Please make sure your PC/Laptop is connected to your RBI modem. 

    1. Open your internet browser and type in the address bar either: 192.168.1.1 (if you have the B315 white modem) or 192.168.8.1 (if you have the B525 black modem). Press enter.
    2. Type 'admin' into both the Username and Password boxes and press enter.
    3. After you have successfully logged in, click Settings in the menu bar.
    4. Select WLAN>WLAN Basic Settings. You can change the default SSID to your desired Wi-Fi name, select the Security mode, and change the WPA pre-shared key (a.k.a Wi-Fi password). Make sure that SSID Broadcast is enabled, then click Save
    5. All done! 
  • 8. How do I sign up?

    Head over to www.nzmca.org.nz, log in, click on 'NZMCA DATA' from the menu options and follow the prompts. 

  • 9. What happens when I have used up my data cap?

    You'll receive email notifications once you've reached 80% and 100% of your monthly data cap.

    Any data used after you have reached 100% of your monthly data cap will be charged at $0.0086 per MB. You can also request add-on bundles to take you through the month within your online customer portal

My Account

  • 1. How do I check my usage?

    You can check your monthly usage, as well as compare usage between different days or months by logging into your account from the 'My Wireless Nation' tab on our website, or by going to https://wirelessnation.myoasis.co/login

    Once you log in, your usage will be shown at the top left hand side of the page.

  • 2. How do I log into my Wireless Nation email account?

    You can log into your Wireless Nation email account by going to 'mail.wnation.net.nz'.

  • 3. What methods are available regarding payment of invoices?

    We will send you an invoice at the start of the month which will be due on the last day of the month. The invoice can be paid by direct debit, bank transfer or credit card.

    Most customers choose to pay via direct debit as it takes away all the hassle. Signing up is easy and can be done online in your customer portal.

    1. Login to your customer portal in myoasis
    2. Under 'Account Information' click on 'Set up Direct Debit'
    3. Click on Bank Account or Credit Card. This will decide which Direct Debit method you would like to pay with
    4. Fill in all the details correctly, read and accept the terms and conditions, and click submit

    Don't forget we draw one lucky winner each month to receive a free month. This is only available to those who pay via Direct Debit through their bank account!

    If you choose to pay Direct Debit via credit card, then we'll take a hold of $1 off your credit card to make sure the credit card is valid. This amount will be refunded back to your card within 7 days.

  • 5. What happens if I go over my monthly data cap?

    Your internet connection will continue to run at full speed, and if you have any data left in your data tank or from purchasing add-on bundles, this will be used. Excess charges of $0.03 per MB will be incurred should your usage exceed the agreed monthly data cap, add-on bundles and any unused data in your data tank. 

    To avoid excess usage charges we suggest you upgrade your plan. Call 0800 101 143 and our sales team will happily sort this out for you. 

  • 6. How does Wireless Nation billing work?

    We use advanced billing so you will be paying for a month in advance. 

    E.g. If you sign up with us on the 8th January, you will receive two invoices:

    1. Full monthly cost of February (the month following January)
    2. Part cost of January. This is the cost of providing the service from the 8th-31st January. 

    Once you get into February, you will receive just one invoice for March. 

  • 7. I've got unexpected data usage

    ​If you see any unexpected (higher than normal) data usage, it is usually triggered by one of the connected devices in your home or business. While we recommend to seek assistance from a local computer specialist to isolate which of your devices is playing up, here are a couple of common things that could trigger it: ​

    • a member of your household, family or business may be using data-hungry applications like streaming video and movies without your knowledge,
    • a connected laptop, computer, phone or other device might be:
      • downloading updates, etc.
      • uploading backups, synchronising photos/videos/data to the internet,
      • infected with a virus and using your connection to spread itself​ - it's always a good idea to have an anti-virus program installed.

    You can also download an hourly report of your data usage under 'Check My Usage' in your customer portal.

  • 8. How do I cancel my account?

    Here’s all you need to know about cancelling your Wireless Nation account.

    Before cancelling your Wireless Nation account

    - We provide broadband anywhere in NZ and have a great range of different solutions. If you’re moving house please get in touch with us to see what’s available at your new address –  you can score a free month too!

    - Some of our plans come with a contract. If the contract term hasn’t finished, there may be early exit fees.

    - There’s a 30-day notice period on no term plans when you cancel your Wireless Nation account. The notice period starts from the day you let us know you want to cancel.

    Closing your account

    You can close your account by emailing accounts@wnation.net.nz to start your 30-day notice period.

    Put your account on hold

    If you’re going away for a few months or more, you can put your connection on hold too. There may be a small charge for this per month depending on your plan.

     

Home Phone

Satellite

  • 1. What equipment is needed for a satellite connection?

    There are three main parts for a Satellite connection.

    Satellite Modem - This is what an Ethernet cable is plugged into, then the other end either into a Wireless Router or directly into a computer.

    BUC/LNB – This is the part which sits on the arm of the dish pointing towards the dish. This part is responsible for transmitting and receiving data from the Satellite. There should be two cables coming from the BUC/LNB down into the Satellite modem.

    Dish – The dish is usually a circle or oval shape and is responsible for reflecting the signal to the dish's focal point, where the BUC/LNB can do its job of receiving and transmitting data.

  • 2. Satellite modem (grey box with green lights) is on but I have no internet connection. What shall I do?

    Please make sure than your LAN card is enabled if your PC is connected directly to a Satellite Modem. If LAN card is enabled and yet there is no Internet connection, please turn off the modem. There is a switch at the back of the box. Wait for about 5 to 10 minutes then turn back on. Wait for about 5 to 10 minutes for Satellite connection to be established. If problem still persists, please call Help Line on 09 280 3673. Please note that our office hours are from Monday to Friday 8:00 am to 8:00 pm and 9:00 am to 5:00 pm on Saturday and Sunday.

  • 3. There was a storm or very heavy rain in our area! Satellite modem (grey box with blue lights) is on but I have no internet connection. What shall I do?

    Please turn off the modem. There is a switch at the back of the box. Wait for about a minute then turn back on. Wait for about 5 to 10 minutes for Satellite connection to be established. If problem still persists, please call Help Line on 09 280 3673. Please note that our office hours are from Monday to Friday 8:00 am to 8 pm and 10:00 am to 4:00 pm on Saturday.

  • 4. Why the $10+GST maintenance fee?

    Maintenance fee covers the installer visit cost (normally a few hundred dollars) and mileage in case of equipment malfunctioning or the dish needing to be realigned due to bad weather conditions. This benefits you by having the installer sent out straight away in order to fix the problem as quickly as possible. 

  • 5. What is a Satellite Data Tank?

    If you don’t use up all of your monthly data cap, the remaining data will be stored in a ‘data tank’. The data within the data tank can be used if you go over your initial data cap in any of the 3 months following that initial month. 

    This saves you from incurring any over usage charges. Please note that any data stored in the data tank that is over three months old will be removed. 

    For example, you are on a 10GB a month satellite plan. In December, January, February and March you had only used 8GB in each month. However in April, you've watched a few too many YouTube vidoes and used up all of your 10GB for the month. The 'Data Tank' will provide you with an extra 6GB to use due to the unused data being stored from the previous three months. 

  • 6. Where does my total monthly data come from?

    1) Partner Data Pack - if you're a PGG Wrightson member or an ASB Rural customer, the free 5GB anytime data you receive from our partner special deal will be used up first. 

    2) Plan Data - once your free 5GB anytime data (if applicable) is used up, then your general plan data that you signed up for will be used next. 

    3) Data Tank - if you run out of both above, any data you have remaining in the 'Data Tank' that has been carried over from the previous 3 months will be used. 

    4) Add-on Data Bundles - once you've used up everything in the 'Data Tank' then you have two options;  you can continue using the internet at full speed, however you will be charged at $0.03 per MB, or you can buy 'Add-on Data Bundles' which you can be seen underneath the monthly plans here >

    NB: Add-on Data Bundles can be purchased as once off or can be reoccurring. Any reoccurring Add-on Data Bundles purchased by a customer will be used up before the Plan data.

  • 7. When do I use my Satellite off-peak data?

    Your free off-peak data will be used between midnight to 7am. 

ADSL/VDSL

General

  • 1. Can I get a static IP address?

    Yes, we can provide the customer with a Static IP Address, but there is a charge of $10+GST per month for this service.

  • 2. What sort of modems / routers do you supply?

    Huawei (For RBI connections), Innbox (For ADSL, VDSL, CoF and Fibre), Sky Edge II (For Satellite connections)

  • 3. What hours are you available to be contacted on your help desk?

    Our office hours are Monday to Friday 8:00 am to 8:00 pm and 9:00 am to 5:30 pm on Saturday and Sunday. You are welcome to contact us anytime within those hours, otherwise you can leave a message and we will get back to you the next working day.

  • 4. Why are my speeds slow on wireless?

    Sometimes it depends on where your modem is kept and how its surroundings are. There is always interference about that we cannot see with the naked eye and due to this wireless signals drop and speeds drop also. Installers will always check the best possible channel available for Wi-Fi to work best within the apartment.

  • 5. Why can't I connect to the internet?

    There could be different reasons why your internet has lost connectivity however most can be fixed by simply switching the modem off and on. If this doesn't solve the problem please give our support team a call on 0800 101 143 and they'll look into it. 

  • 6. How can I extend the Wi-Fi range in my home?

    Wi-Fi strength inside your home is impacted by several different factors including the type of modem you use, and interference from other objects.



    We can provide you with a Wi-Fi Range Extender to boost your signal for $149. This will help extend the Wi-Fi network within a certain area by plugging the Wi-Fi Range Extender device into the power socket close enough to your existing router that the Wi-Fi Range Extender device receives 2 bars of signal



    For more information or if you would like to purchase one of these please contact sales@wnation.net.nz.

 

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Need help?

Call 0800 101 143 or 09 280 3672

Email support@wnation.net.nz

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